Disturbing stay. We stayed at Vinslounge for just one night because we used a Smartbox voucher that included accommodation, spa, and breakfast. As the title suggests, the stay did not even partially meet our expectations: 1. The arrival was traumatic, to say the least. Due to some issues encountered during the trip, we arrived at the property half an hour late compared to the agreed-upon time, when we were supposed to have a spa treatment. When we informed the very kind Mr. Vincenzo of our delay, he reprimanded us insistently. Once we finally arrived at the property, the pilgrimage under the scorching 1:00 PM sun began: he rushed us through check-in and led us to the facility where we were supposed to have the spa treatment, which we didn't realize was a fair distance from the rooms. Result: we received the massage drenched in sweat and nervous about the situation. 2. Upon returning to the property, exhausted, our stay began in our "suite," which was not worthy of the name. The cleanliness was somewhat precarious: cobwebs, spiders, a dirty closet, worn-out furniture, wool pillows, and a filthy shower. 3. Last point: checkout. In our email exchanges, Mr. Vincenzo repeatedly emphasized the checkout time (9:30), threatening payment for the entire following day if we were late for a short time. Finally leaving the property, we went to the partner bar for breakfast, no longer having the opportunity to clean up afterward. Having stayed in several properties in Puglia, Italy, and abroad, we can conclude by advising the host to use the same meticulousness he uses when describing additional charges, in order to provide a more comfortable service for the guest.
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