Leonhardsgraben 46, Basel, Canton of Basel-Stadt, 4051, SwitzerlandView Hotel Details
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Guest Reviews of Set Hotel.Residence by Teufelhof Basel
8.9/10
Very Good
47 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.0
Amenities8.7
Service8.9
Cleanliness9.0
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All reviews(47)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(1)
Anonymous User
Design Double Room
Stayed in Jul 2024
Business traveler
2 review
3.0/10
Posted on Aug 20, 2024
It was a horrible experience from start to finish. First of all, there is no receptionist at the hotel at 5 pm on a weekday and no where to park your car. The front door is locked. You have to go across the tram road to get a key and check in from the hotel opposite of the road thru a garden with stairs while carrying your luggage. Absolutely no instructions on where to briefly park the car when I unload the luggage. You have to then park in a public parking up the hills. So it is totally misleading when it says on their amenities that provide parking and charging for electric vehicles. The worst is yet to come. The room I had for the night, had this on going buzzing noisy periodically from the vent of the air conditioning and you are right next to the tram line so it’s really loud noise when the tram go by both ways. This is not a four star hotel by any means. I did not have any sleep for the night and will never return to this hotel again or any of their chain hotels of the group.
Huikaichedexianyu
Attic Design Room
Stayed in Jun 2024
Other
8 review
10/10
Outstanding
Posted on Jul 20, 2024
Very satisfactory hotel, cost-effective. There is a bus city card at the front desk, which allows free transportation and a 50% discount for museums. The room is spacious, clean and comfortable, and you can have a high-quality sleep.