Grand TW Batam Center Hotel & Convention

Apart from the property staff attempting to get me to pay cash for three nights (at Rp. 400k per night - Rp. 1.2 million!) already paid for a week before, excellent as always, except... Restaurant ran out of almost everything by 7:30 AM, including even coffee, fruit, soup. Then incredibly rude woman took over our table without asking, pulled up a chair and plonked plates of food all over our table, when my partner and I were trying to have a quiet breakfast. Honestly, pretty disgusting behaviour Happily, at least, Trip.com customer service intervened and clarified that we were paid in full already. Shame they can't intervene to correct the many uncivilised guests here this weekend 😂 🤣. In the end, pretty much gave up on attempting to have breakfast.

The room has cockroaches!🤮 The pool is a bit dirty because it’s crowded and they’re not strict regarding cleanliness.

the room is relatively clean, breakfast is just okay, I loved their gym facilities even though it was shared with outside guests. The price is affordable

The hotel location is easy accessible to many places. The service staff are friendly and helpful. However, the hotel room is quite bad though it is cheap. Please think again when price are cheap. The room is humid as the aircon is installed in wrong direction blowing toward the entrance door. I stayed for 3 days 2 nights only and I need to call for service for both days of my stay. It's either the shower door not functioning well or toilet bowl can't flush smoothly as it get clogged easily. The walkway to the room have no aircon at ALL. Breakfast not much variety as well. Unpleasant experience overall.

Had a pleasant stay at Grand TW Hotel Batam. The rooms were clean and comfortable, and the staff were friendly and helpful. Facilities were good, but it would be even better if the TVs were upgraded to smart/digital TVs so guests could use apps like YouTube and Netflix. Also, the hotel name on the Grab app still shows the old hotel name, which may confuse guests. Overall, a good and comfortable stay.

The staff are friendly and helpful. Hotel room are clean and neat. Each room comes with 2pax of complimentary Breakfast and cant complaint much about it. Overall its worthy and will definitely come here again. Recommended

Very enjoy . There have Stanby breakfast before checkout .I like it

the breakfast was nice. room also quite big and clean. location is near the city very convenient

My family and I had a pleasant stay at this hotel. Staffs were friendly and helpful. Nothing much to complaint about. Buffet breakfast was great and suitable for muslim too. Convenience store is just few steps away from this hotel. Definitely will come here again if I were to visit Batam.