Pacific Palace Hotel

Got a surprise received by staff of the hotel while having breakfast today! Overall it's a pleasant stay! Thks 👍

Hotel has nice pool hot bath pool sauna great level 3 Hotel pool open 7 am to 9 .30 pm Hotel pool counter has a massage service too there or add 40 ribu for room There is pacific food court open 5 pm left of hotel Left of hotel there is entrance too Here 8 th floor there is massage Below there is gaming area and disco Nice lobby

Good place to stay in Batam, have alot of amenities all under Pacific. There's food court (i think open at evening-night only), swimming pool, gym (i think, didnt check it out), "****************,****,******,********,******************) all under 1 roof. Shopping wise it's 10-15mins ride away from big shopping malls. And likewise to Harbour Bay and Nagoya. seems to be really big but many areas are now empty. Recommend eating the breakfast at level 2 (rp120,000) instead of level 1 (rp100,000rp) buffet style. Room service is good. Generally clean but not for the fussy ones. Heater and aircon working. WiFi could be better but it's still good. Some cons: My balcony room view is facing some water tank and its not the nicest view. Some of the facilities seems rundown: fridge not really cold, water tap sometimes leaking. The balcony door is unable to lock. Make sure you don't leave any valuables lying around, though I doubt people could climb in without endangering their lives. No shaving kit provided. There's no convenient store in the hotel, nearest one is 5 mins walk outside the hotel. Overall a pleasant stay and generally safe, not a bad experience, nothing lost or stolen. Would stay again if I'm visiting again. Recommended.

Everything ok but aircon is not really working

The hotel looks grand from the outside but it is very badly maintained. We changed room on second day but it is worse.... When I checked in, it was already almost 9pm and a group of Vietnamese tourists was waiting to checked in before me. It was a long wait and deposit amount wasn't being mentioned upfront. The hotel should indicate this even at the booking. It was 300K, luckily I exchanged some cash earlier. My room wasn't available and they "upgrade" me to a family room. I thought it was better but no, that's the beginning of my nightmare. The furniture is very old and there are weird unknown things hanging at the aircon outlet. Chips at the table top glass , which is an extreme safety hazard for kids. As it was already very late, I rested and made a complaint via trip. The response was slow and eventually they agreed to change a room. It looked better but the basin was leaking from an unknown place and wet the toilet floor :( This room cost me almost 3x the price of other better hotels at batam yet I received less than half the value from the much significantly cheaper hotel. The management probably does not care about the aged furniture and facilities. Last but not least, the hotel W-Fii is unsecured and badly managed. They use cheap and outdated ubiquiti access point at the lobby and common area , and created shared wifi point without password using Mikrotik routerboard and make 3 roooms sharing one tiny wifi router. The Wi-Fi roaming experience is extremely bad. I have never seen such a bad IT setup in an hotel before. As a Wi-Fi specialist in the region, this is really a very disappointing setup. I will not come back for good to this hotel. I will strongly recommend you not to visit this hotel until they get a major revamp. If you have too much money to burn and do not mind a crap low class facility hotel, feel free be the next victim ....

is not the first time stay in pacific palace hotel … i like tip location nearby ferry terminal … also have spa inside hotel … very convenient … lovely … will be back soon …

Baik aman

Thank you. It was a good stay and nice experience. The hotel need to improve in breakfast

Super good experience...no hassle to look around the places just book grab or gojek...