The Gainsborough Bath Spa

The hotel's location is excellent, just a few minutes' walk from the Roman Baths. This hotel directly pipes natural thermal water into the property, making it very convenient to take the elevator from your room down to the -2 level for a soak. However, guests only get free access to the hot springs during two time slots: 8:00-10:00 AM and 7:00-9:00 PM. Outside these hours, it costs £70, which is quite steep. There are three pools in total, plus a sauna and steam room. Overall, it's pretty good. One thing to note: the room and service fees were already paid through Ctrip. Upon check-in, a £100 deposit was taken. At check-out, the staff tried to charge a £10 service fee. If you haven't incurred any additional charges, you can refuse this unreasonable request.

The location is incredibly convenient. It's only a few minutes' walk to the train station, and even closer to the Roman Baths and the Abbey – just a three-minute stroll. The breakfast was excellent, and the service was great too.

The room was too small, and the facilities were outdated. The shower stall was tiny, and some amenities were out of order for a day. The hotel's steak was undercooked, making it poor value for money.