Beautiful location and a stunning building, with very stylish decor. The hotel is full of character, with gorgeous stairs and small windy corridors. The staff are wonderful. Food at dinner and breakfast was excellent. The room was big, with a huge bathroom but without a shower. However the bath was gorgeous. Had to run the taps for 10 mins to get hot water for the bath, although it was only tepid. A little disappointing. The spa was clean and welcoming with a lovely pool allbeit small. I love how the spa allocates you a time, so it doesn't get crowded. Best massage and facial I have ever had. A discretionary 10% service charge of £51 was added at checkout, which I dont agree with and it was removed when requested. Will definitely be returning.