Four Points by Sheraton Batam

The staff was very friendly, attentive, and helpful. The breakfast spread was quite good, especially the omelet! This hotel was in a busy area with nightlife. Although it was noisy outside (we were on a high floor, we could still hear noise from outside) with thin walls (I could hear certain conversations and TV sounds from the next room), the bed was so comfy, I surprisingly had a very good sleep.

The location is a little run-down. There was a live singing performance nearby, but I’m not sure whether it is a permanent activity or just for a few days. There is also a mosque nearby, which can be heard, although I think it is still okay. The breakfast area perhaps needs some improvement, such as having staff present at every station. We encountered flies in some unattended areas, such as the Soto Ayam section and the porridge section. The breakfast spread was not very extensive, and it felt extremely warm while dining in the area. There is a family section on Level 1 with snooker, table tennis, darts, and some card games. The room also needs better hygiene, especially in the bathroom. Mould can be seen on the shower area wall, and the floor near the washing area is always extremely wet. Overall, the property needs a lot of improvement. However, the staff were brilliant and very friendly.

The bed was very comfortable, and the staff provided excellent service. Overall, a pleasant stay!

The hotel was clean, spacious, and comfortable. The room was big and well maintained. The staff were friendly, and I had a pleasant stay. I would definitely recommend this hotel.

Cleanliness: - In terms cleanliness, the room is immaculate. No physical signs of dust settling anywhere in the room. Amenities: - Room was unfortunately not equipped with smart tv. There's a good variety of international channels. - The tv was installed in the positioned right in front of the bed. - Beds and linens are comfortable. Additional pillows are provided by default. Service: - While we were waiting, many other staffs attended to us to take turns. - Almost all the staffs greeted us with a smile. We even got a staff who offered to help us carry the luggages when he happened to saw us got some difficulties. #couplestrip #urbanexplorer #tripblazers #beachlife

Service was good, staff were attentive. However upkeep of room windows can be better, it was moulding slightly. Also, got assigned to a smoking floor though I requested for a non smoking room… and was unable to change rooms. But they offered dehumidification service.

The hotel is spacious and clean. The staff are super friendly and helpful. Amenities great. Awesome place to stay.