My husband booked this accommodation for my friend and me. On July 27, 2026, I checked into my standard room with a sea view. ATTENTION! Room 30-20. The absolute worst! First, there was a terrible smell from the sewage system! There was water on the bathroom floor! The toilet door wouldn't close because the door frame was swollen from the water! The toilet tank was leaking and wouldn't refill. The furniture in the room was cheap and outdated! The phone didn't work, so I couldn't contact reception to call an ambulance for my friend, who was feeling unwell! The TV didn't work. The room was dark because the balcony was cornered with dark glass, and there was only one small window to get some air; you couldn't breathe on the balcony. After 2 days, I decided to complain about all the shortcomings of this room, after which it was immediately changed to 31-08. This room finally matched the pictures on the website and my expectations. The room was bright, with working plumbing, furniture, and appliances. The balcony was open and spacious. The air conditioning worked, as did the TV. Why couldn't they have assigned me to a room that matched what I paid for initially? The service was disgusting! In the first few days, I asked for a drying rack for the room for 2 days! They promised but brought nothing! Also, a technician came to the first room to fix the phone but never actually fixed it. There can be queues for the elevator, and you might wait 10 minutes. The soundproofing in the rooms is also very poor. If you don't want to ruin your vacation, don't go to Batumi at all! And Courtyard is not the best place to stay in this city.
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