Overall, it's not a bad hotel, but the service definitely needs improvement. The room cleaning is subpar, not what you'd expect from a five-star hotel. At the very least, after changing the sheets, they should be made properly. In the spa, there's always no liquid soap and no towels, despite my repeated complaints. The tiles in the pre-shower area of the sauna are extremely slippery; I witnessed two people fall just while I was there. In the restaurant, there's no coffee machine; you have to order at the bar and pay immediately, instead of settling up at the front desk upon checkout. What really surprised me was that before checking out, as I was packing, my (not cheap) t-shirt was missing. We spent about 30 minutes trying to figure it out, and they said they'd look into it in the morning, even though I had an early morning flight. When I insisted, they suddenly found it and brought it to me. When asked for an explanation, they couldn't provide one. That's just how it went.
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