Hilton Batumi

Great location , spacious room Good casino Nice breakfast

The pool was basic and didn't "invite " to come in to it. The food was only basic. Cleaning was very good . Location is very good

Good location but service is just average.  Paid underground parking. I don’t understand why parking is not free for hotel guests.  Have to double repeat some easy requests about baby cot and missing towels after cleaning.  On my stay days some festival occur near the hotel entrance so I had to listen loud music all day to 01 a.m.  Closing doors and windows wasn’t helpful in this situation.

The arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, "Do you know that check-in time is 3:00 PM?" I replied, "Yes, I know." He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, "Okay, I'll find my way." What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning. Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a "concierge" is. My overall ratings: - Room: 8/10 - Bed: 10/10 - Bathroom: 7/10

Excellent stay. Recommen