I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I’ve had.
The hotel is located in an office area, so the surroundings become extremely quiet at night. The parking area is also very dark, which made it inconvenient when arriving or leaving after dark.
Although the room looked acceptable at first, the biggest issue was the cleanliness. The bed linen was clearly not clean. Within a short time of lying on the bed, my skin became extremely itchy, and I spent the entire night unable to sleep because of the discomfort. A hotel should, at the very least, provide clean bedding, and this basic expectation was not met.
What made the experience even worse was the complete lack of customer support after 8:00 PM. Once the reception closed, there was no staff available to assist with urgent issues.
After such a terrible first night, I requested to cancel my second night’s booking. Instead of understanding the situation, the hotel refused my request and only offered to change my room. By that point, I had already lost confidence in the hotel’s cleanliness standards and no longer felt comfortable staying there. As a result, I had to forfeit the payment for my second night.
Overall, this was a very disappointing experience. Cleanliness and customer service are the most basic expectations of any hotel, and unfortunately, this property failed to meet both. I would not recommend staying here unless these issues are properly addressed.
