1. Reservation; the first time appearing young woman on the phone, who, possibly due to inexperience and/or language problems even after multiple attempts, also with letters of our name our concern ( booking of a room + garage space ) could confirm:” tomorrow you received a reservation confirmation by mail ). I had not received it until about 15.00 of the following day. I asked then by phone. These ladies spoke English 1.nur, looked long in the bookings, was apparently absolutely overbearing. I asked to connect me to a German-speaking colleague. I didn't understand them. The same is a little bit angry (it is a German hotel, there must be someone to speak German ) also in English . Then the answer: ”You should be a little quieter”. I set up and later contacted the owner by mail, who often apologised and explained the process with staff deficiency. 2. I booked because this house appeared to be the first house on the place (also very priceful ), the reviews in several guides were very good and the restaurant was excellent in Michelin among others. Arrived great disappointment: Restaurant closed for weeks. Personal shortage. Yes, breakfast is there, but please tell when you want to have breakfast. A clean, well equipped room and bathroom in the 2.Etage .No lift. Only with the help of a factual, broken English speaking, to find in training shirts with turnshoes, but it was very friendly and helpful. Totally not 4 stars standard but rather a hotel cartoon. € 228.- per night + € 18 parking fee. You always think that you have experienced everything once and you have to revise it. That only helps humor. However, I'm sure I won't book again here.
Excellent
51 Reviews