We had a wonderful stay at the Montagu Arms over Easter. The experience started before we arrived, when Amy in the reservations team contacted us to ask the name of our 5 year old daughter, to make any restaurant reservations and to check for any dietary requirements, we were already impressed. We arrived early on Good Friday and were met by Emma on reception. Such a cheery and welcoming member of the team who went to great lengths to keep us informed on when our room would be ready, even though we were not in a hurry. Vince was looking after us so well in the lounge, making jokes with our daughter and creating a very welcoming atmosphere. Very impressed so far… When we entered the room, a good 2 hours early, our daughter found a personalised activity pack on her bed, such a lovely gesture! Eating out is always a minefield with a plethora of allergies amongst us, but as we entered Monty’s Inn, having studied the menu online and worked out everything we were going to have to ask to be adapted for us, we were greeted by Cally who had already noted the information given when we booked the room, had discussed it with the chef and had options ready for us. This almost never happens, anywhere! Well done to everyone involved in creating a can do culture in this business, this place is evidentially very well run and we wouldn’t stay anywhere else when next visiting the New Forest.