we arrived to check in and we were handed a key and a fob and we were advised if we are to get back late we should use the fob to get into the hotel via the side door. We got to our room and we were surprised to find the toilet was in the corner of the room with frosted glass for privacy. The shower over the bath was in the side of the room with nothing not even a shower curtain for privacy, and the sink was an arms reach from the side of the bed. We got ready and went out for the evening and arrived back at the hotel around midnight. We got to the side door to find the fob was not working! After multiple attempts of trying different codes on the keypad trying to use the fob we couldn’t get in. We tried banging on the door to see if anybody would come to the door to let us in. Nobody came. We then tried calling the hotel only to find nobody was working in the hotel at this point and nobody was answering the phone. With the car keys in the room and no other means of getting in, after an hour outside, We ended up having to push the door as far as we could to just about get one of our hands through to reach the green button inside the hotel to release the magnetic ***** at the top of the door so we could get in. However as we had all of our weight on the door so we could sneak a hand in, we ended up falling to the ground. The next morning on check out we told the staff what happened and all they said was “as long as nothing is broken that’s all that matters”
Appalling service