Guest Reviews of Xana Deluxe Zhongguancun Zhichun Rd. Subway Station Beijing Hotel
9.6/10
Excellent
2347 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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Positive reviews(2303)
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Close to metro(106)
Perfect for business trips(90)
Delicious breakfast(83)
Well designed(38)
Negative reviews(44)
Guest User
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Sep 2025
Couple
1 review
8.0/10
Very Good
Posted on Oct 28, 2025
The location of the hotel was good, the staff was friendly despite the language barrier. We like the district since it was not at the tourist center.
You could see the hotel is not maintained properly. I think there were some strange design flaws right from the beginning like a shower door that leaked all the time after showering. But these were more minor or aesthetical flaws. All in all the bed was comfy and everything worked accordingly. Also, the room service cleaned our room sufficiently.
A very fundamental problem were the thin walls. We could hear everything of our room neighbours like arguing and crying, watching TV, shower and toilet flushes. Unfortunately, some guests were incredibly noisy on the corridors (like partying or smoking in their room leaving their doors open which caused beeping noises). We are aware that this is not entirely the hotels fault but due to the poorly isolated rooms, this made it worse.
We could have gotten an equally priced hotel closer to the center so I don‘t think price and quality matched entirely.
Response from Property: Thank you so much for taking the time to share your detailed feedback about your stay at our hotel. We sincerely apologize for the unpleasant experiences you had, especially the issues with the leaking shower door, thin/poorly isolated walls and the noise from other guests and corridors.We take your comments very seriously—we will immediately check and repair the shower door, and we'll also look into solutions to improve the sound insulation of the rooms. Besides, we will strengthen the management of guest behaviors in corridors to reduce noise disturbances.We hope we can have a chance to serve you better in the future and make up for this unsatisfactory stay.Best regards,Hotel Team
Guest User
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Aug 2025
Family
2 review
10/10
Outstanding
Posted on Sep 30, 2025
Nice, modern and clean hotel, location is very good, lots of food nearby
Response from Property: 尊敬的客人,非常感謝您給予我們 “漂亮、現代、乾淨” 的 5 分超棒評價,以及對酒店設施、衞生、環境、服務的認可,更欣慰您覺得位置優越且周邊美食眾多。您的肯定是我們不斷提升的動力,期待您再次光臨,繼續為您營造舒心的入住體驗!
Guest User
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Nov 2024
Traveling with friends
39 review
10/10
Outstanding
Posted on Jan 2, 2025
Some rooms are noisy due to the subway passing close, otherwise everything is very good
Response from Property: Dear guest, hello! Thank you for writing such a sincere and detailed review for us. We are very grateful for your recognition and praise! When choosing the location, we also fully considered the convenience of guests' transportation. Xi'an Deluxe Hotel Zhongguancun Branch is located in a prosperous business district, with a superior geographical location for your convenience. At the same time, there are many city attractions, shopping malls, gourmet restaurants, etc. around the hotel, which is a tasteful choice for your business trip, travel, and rest. Looking forward to seeing you again next time
Thomas from Norway
Superior Room (Double Bed)
Stayed in Apr 2025
Traveling with friends
8 review
7.5/10
Posted on May 8, 2025
It was an OK hotel. Nothing more, nothing less.
Response from Property: 尊敬的客人,您好!非常感謝您能入住本酒店,對您反映的問題我們非常重視 酒店將您提出的問題反饋到相關部門,並以做了調整跟整改,希望下次給您一個更好的入住感受,期待您的下次光臨
Predrag28
Superior Room (Double Bed)
Stayed in Aug 2024
Couple
15 review
7.5/10
Posted on Sep 29, 2024
Our family stayed in this hotel with us. They were satisfied with the room. They didn't have any problems with the furniture or water leaking.
They will recommend this hotel to their friends.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
_WeChat252419****
Superior Room (Double Bed)
Stayed in Apr 2024
Business traveler
4 review
10/10
Outstanding
Posted on Jun 1, 2024
manyi
Response from Property: Dear guest, hello! Thank you for choosing to stay at Xi'an Deluxe Hotel Zhongguancun. We are very happy to bring you a satisfactory stay experience! Xi'an Deluxe Hotel is a French-style elegant boutique business hotel built for the upstarts in the city who pursue respect and have social accumulation. Combining the concept of one store with one design, Xi'an Deluxe will provide different customers with spaces that meet the lifestyles of the urban upstarts. At the same time, we have introduced one-on-one butler customized itinerary services in star-rated hotels to establish a private travel space and ensure that customers can spend their private time freely and without interruption. Xi'an Deluxe is a venue that transcends the hotel accommodation experience itself and carries feelings, integration and respect. Welcome to come again!
M9293****
Deluxe Room (2 Beds)
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Aug 5, 2025
The hotel is conveniently located near the subway station, making taxis easily accessible. Many renowned universities are nearby, and several attractions are just a short taxi ride away, including the Summer Palace, Old Summer Palace, the Zoo, the Bird's Nest, and the Water Cube. The main reason for choosing this hotel is its location northwest of the city, making it convenient for access to the Great Wall. It's also easy to get to the highway by taxi, and the facilities are comprehensive. The room is spacious, with a sofa and coffee table, perfect for dining. The entire room is smart, with a large TV that can project a screen. The room has a refrigerator for food, drinks, and medicine, and there's a laundry room with laundry drying. Access to the upper floors requires a card swipe. The staff are friendly and attentive, and the service was very satisfactory. I stayed for four nights and was highly recommended.
Original textTranslated by Google
Response from Property: Thank you so much for your detailed and positive review! We're so happy to have you stay at this hotel with convenient transportation, complete facilities, and attentive service. Whether it's the surrounding university attractions or the convenient route to the Great Wall, we've carefully considered the details. Practical facilities like the laundry room and refrigerator are helpful and give you a great sense of accomplishment. We look forward to your next visit and continuing to provide you with a great accommodation experience.
_YX27000****
Deluxe Room (2 Beds)
Stayed in May 2025
Family
13 review
10/10
Outstanding
Posted on Jun 25, 2025
My child's high school entrance exam is far from home, so to avoid traffic and being late, we chose Xi'an Hotel. The hotel is conveniently located, with easy access to buses, the subway, and taxis. There's free parking downstairs. Just ask the front desk for the remote control lift before you leave!
The hotel is clean, hygienic, and very quiet. I didn't take any photos of the room because I was busy with my kids. When my kid took a bath that night, I was thrilled to find beautiful music playing in the bathroom!
The breakfast was mainly Chinese, with several stir-fries, porridge, noodles, and wontons. My kid had to go to school early, so I went to the restaurant before lunchtime. The waiters were very friendly. My kid was so happy to have the warm porridge early in the morning!
My check-out time is normally 12:00 PM, but I thought my kid might come back for lunch, so I asked the front desk to extend it to 2:00 PM. Thank you very much!
Dining options are also convenient nearby. It's a great choice! I plan to stay here again in three years if my kid's college entrance exam is still here!
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Zhongguancun. "French elegance, high-end pampering" is our service tenet. We hope that with our bright smiles, attentive service, and relaxing environment, we can welcome you to stay again. Thank you again for your five-star praise.
M509375****
Deluxe Room (2 Beds)
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 17, 2025
The equipment is very new, the light blocking is very good, the sound insulation is good, and the sanitary environment is good. I will come again next time.
Original textTranslated by Google
Response from Property: Dear guest, hello! It seems you too are a "new urban elite" who appreciate quality and attention to detail! Meeting you at Xi'an Deluxe Hotel Zhongguancun is truly a blessing. Xi'an Deluxe Hotel is a French-style, elegant boutique business hotel designed for the discerning, sophisticated, and upstart urbanites. We aim to connect art and life, allowing more people to experience this "French" lifestyle. We look forward to welcoming you back!
M225445****
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Apr 2025
Couple
18 review
10/10
Outstanding
Posted on May 25, 2025
The front desk clerk Zhi Shao is very responsible and conscientious. He is handsome and has a good attitude. He is much better than Qiuguojuzi!
Original textTranslated by Google
Response from Property: Dear guests, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Zhongguancun. "French elegance, high-end pampering" is our service tenet. We hope that we can welcome you to stay again with a bright smile, caring service and a relaxing environment. Thank you again for your five-point praise
Zhichitianyayixianjian
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Apr 2025
Other
85 review
10/10
Outstanding
Posted on May 22, 2025
The overall cost performance is very high and it is worth experiencing. The room is relatively spacious, the WiFi is good, and the hot water is stable. There is also music in the bathroom, which is a very detailed detail. You have to swipe your card to enter the door, which makes you feel safer.
Original textTranslated by Google
Response from Property: Dear guest, hello! It seems that you are also an "urban upstart" who has high requirements for quality of life and details! It is fate that I can meet you at Xi'an Deluxe Hotel Zhongguancun. Xi'an Deluxe Hotel is a French elegant boutique business hotel built for the upstarts in the city who pursue respect and have social experience. It allows more people to taste the "French" upstart life and connect art and life here. Looking forward to seeing you again!
M789381****
Deluxe Elegant Room (Smart Control + TV Projection)
Stayed in Apr 2025
Business traveler
6 review
10/10
Outstanding
Posted on May 21, 2025
The hotel is very close to the subway entrance, the facilities are clean, the service is attentive, there are convenience stores and small restaurants around, it is very convenient, and there are many breakfast varieties. I will book it again next time I go on a business trip
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Zhongguancun. "French elegance, high-end pampering" is our service tenet. We hope that we can welcome you to stay again with a bright smile, caring service and a relaxing environment. Thank you again for your five-point praise
M226377****
Superior Room (Double Bed)
Stayed in Apr 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on May 9, 2025
Hygiene: Very clean, relatively complete facilities,
Good environment, very quiet, warm service,
It is quite close to the subway station, and the noodle shop next to it is also very delicious, I recommend trying it~~
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for your sincere sharing and praise, which has brought a full sense of happiness to all the staff of Xi'an Deluxe Hotel Zhongguancun. "French elegance, high-end pampering" is our service tenet. We hope that we can welcome you to stay again with a bright smile, caring service and a relaxing environment. Thank you again for your five-point praise
xc6666
Superior Room (Double Bed)
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 6, 2025
First of all, the reception service at the front desk was very good. The hotel is close to the subway station and very quiet. The lady also gave me a free upgrade to a room that was a bit bigger than the one I booked. It was very comfortable to stay with children, and the whole house was intelligently controlled, which was very convenient.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you for writing such a sincere and detailed review for us. We are very grateful for your recognition and praise! When choosing the location, we also fully considered the convenience of guests' transportation. Xi'an Deluxe Hotel Zhongguancun Branch is located in a prosperous business district, with a superior geographical location for your convenience. At the same time, there are many city attractions, shopping malls, gourmet restaurants, etc. around the hotel, which is a tasteful choice for your business trip, travel, and rest. Looking forward to seeing you again next time
M221857****
Deluxe Suite (Smart Control + TV Projection + Mini Fridge)
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 3, 2025
The room was very clean. It was very convenient to get around near the subway. The front desk service was good and they even gave us a small toy.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your sincere and detailed review. We are very grateful for your recognition and praise! When selecting our location, we also fully considered the convenience of guests' transportation. Xi'an Deluxe Hotel Zhongguancun is located in a bustling business district, with a prime location for your convenience. At the same time, the hotel is surrounded by many city attractions, shopping malls, and delicious restaurants, making it a tasteful choice for your business trip, travel, or just a short break. We look forward to seeing you again next time.