Qihu Hotel

Our whole family came to the hotel for a vacation and booked two deluxe lake view rooms. The scenery of Yanqi Lake is truly breathtaking; sometimes boats glide across the water, and sometimes egrets gracefully fly by. The room's design has a Song Dynasty aesthetic, and the large showerhead is incredibly comfortable. During the World Cup, they had football match schedules. Both the Chinese food and breakfast were delicious. Everyone said they want to come back again!

Our family of four had a very comfortable stay. It's great for kids, and the lake view from our room was fantastic. The hotel's facilities are also excellent; you don't even need to leave the property, as you can spend the whole day enjoying what the hotel offers. The garden is incredibly picturesque for photos, especially the 'Sky Mirror' spot.

Booked this for my parents, and the guest service staff at the front desk were incredibly attentive and helpful in every way – definitely a big thumbs up! The lake view room offers stunning scenery, and the hotel's location right by the lake made it super convenient for them to take walks in the morning and evening. They also enjoyed dining at the hotel and having afternoon tea, just relaxing and unwinding. We're planning to have them stay again in a different season.

Excellent experience! **Environment:** Great views and good weather. **Service:** Very thoughtful and polite. **Hygiene:** Clean and tidy, with attentive service. **Facilities:** My kids had a wonderful time. **Children's Chen·Children's Paradise:** Very clean, my kids were thrilled and played really well. They loved it here!

This was my first time staying at Qihu Hotel for a family leisure trip, and I'm 8 months pregnant. The hotel rooms and environment were excellent, providing a great experience. However, the service was quite subpar, and for a holiday price of 1800, the value for money was extremely low. The service attitude simply doesn't match a five-star price tag. 1. The front desk staff's service attitude and professionalism need improvement. We arrived at the hotel at 3:20 PM on May 4th, expecting to check in directly. However, the check-in line was long, with each family taking at least 7-8 minutes to process. After waiting for over 20 minutes, it was finally my turn. I understood that the previous check-in might not have been fully completed, so I walked up to the female staff member, but she didn't even lift her head, still busy with her tasks and on the phone. I awkwardly waited for about a minute. Seeing that the male staff member next to her had finished with his previous guest, I moved to his counter. To my surprise, neither of the front desk staff greeted us, let alone offered a smile. During check-in, the male staff member told me the room wasn't ready yet (it was already 3:45 PM) and asked me to return in 40 minutes. I silently accepted and walked around the hotel. As a pregnant woman, I couldn't walk for too long, so I returned to the front desk after half an hour. A different long-haired male staff member then told me my room still wasn't ready and asked if I'd be okay with a twin room (I've heard of room upgrades, but never downgrades! If I wanted a twin room, wouldn't I have booked one from the start? Didn't he see I was 8 months pregnant? Couldn't they prioritize cleaning a lake-view king room for a pregnant guest? Neither the front desk staff nor the manager offered a satisfactory solution to the guest! The hotel's check-in time is quite 'international' – I've never encountered a hotel that makes you wait past 3 PM for check-in. I suggest the hotel general manager review the front desk reception department. If they operate with 5 PM check-in and 2 PM check-out, it will certainly be a vicious cycle, and rooms definitely won't be ready by 3 PM. However, I must thank the later front desk staff member who, after I calmly expressed my feelings, upgraded my room and allowed me to check in smoothly. Overall, my first impression of the check-in experience was very poor. The front desk staff's work experience was very immature, they lacked flexibility in problem-solving, and their emotional intelligence in communication was very low. 2. After checking in, there was a knock on the door of our room. My family member opened it, and a female staff member came in without saying a word or greeting, simply put a can of soda into the fridge and left. I wondered, hasn't the hotel trained its housekeeping staff on basic etiquette? Don't they greet guests? There was absolutely no sense of boundaries; guests had already checked in! 3. The lobby bar staff stood there without greeting anyone, showing no service awareness at all. Overall, the service was even worse than that of a budget hotel.

The staff were very helpful, and the breakfast was plentiful. The room facilities were complete, and the view from the window was absolutely unbeatable. Each room also had a balcony. The kids' play area, pool, and gym were all well-equipped and very clean.

The hotel environment is fantastic – elegant and peaceful, with an interesting layout. The guy at the front desk was super nice and upgraded us to a lake-view room for free! PS: Breakfast was really rich and delicious, especially the croissants and donuts, they were amazing! 😋

The hotel service is really lacking. At 2300 a night, their 3 PM check-in policy is already on par with top-tier hotels, but we still couldn't get into our room on time. If Ctrip hadn't intervened, we would have been waiting indefinitely. There are plenty of other hotel options nearby, so this one isn't really worth the price.

The rooms are clean, tidy, spacious, and bright. If you get a lake view room, you can enjoy the beautiful scenery of Yanqi Lake without even stepping out. The Chinese restaurant offers reasonably priced and very delicious food. The highlight for me was the lakeside walking trail – it's perfect for a leisurely stroll. There are benches along the lake, and on a breezy day, sitting there, gazing at the emerald lake and distant mountains, you instantly forget all your worries. It's truly a great place for a relaxing getaway.