Guest Reviews of Beijing Panjiayuan Shilihe Atour Hotel
9.8/10
Perfect
3132 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.8
Service9.8
Cleanliness9.8
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Positive reviews(3101)
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Friendly front desk staff(252)
Easy to get around(217)
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Large rooms(173)
Close to metro(97)
Would stay again(82)
Perfect for business trips(62)
Awesome gym(34)
Negative reviews(31)
HongTwinkle
Superior Queen Room
Stayed in Sep 2026
Solo traveler
5 reviews
9.7/10
Amazing
Posted on Oct 6, 2026
I hadn't paid much attention to Atour before, but I needed a hotel near Panjiayuan subway station. After looking at three options, I finally chose this one.
**Pros:**
1. **Spacious and Clean Room:** The room was spacious and tidy, the bedding was comfortable, and the pressure-relieving pillow was particularly nice. It also had electric curtains.
2. **Thoughtful Amenities:** The hotel provided drip coffee and tea bags. Disposable cups, bathrobes, and towels were all hygienically sealed. Toiletries and slippers were also available. The bathmat in the wash area and the one in the shower were both very clean.
3. **Excellent Hot Water:** The hot water was very hot and easy to adjust.
4. **Clean Restaurant and Great Breakfast:** The restaurant was clean, and the breakfast offered a rich variety of items. The food quality was good, and they even had freshly made noodles and wontons.
5. **Thoughtful Departure Gift:** Upon checking out, they gave me a farewell gift with wet and dry wipes, snacks, water, and a small fridge magnet. This was a really nice touch. Additionally, the hotel has a gym and a laundry room.
**Suggestions:**
1. It would be helpful to add a luggage rack next to the TV to make it easier to open and access items from suitcases.
2. The soundproofing isn't great; it was a bit noisy from the next room and the corridor at night.
Original textTranslated by Google
6/8
Response from Property: 尊敬的客人,您好!感謝您選擇北京潘家園十里河亞朵酒店並分享詳細入住體驗。很高興您認可客房寬敞整潔、床品與舒壓枕的舒適度,以及電動窗簾等細節配置;同時也感謝您對熱水出水體驗、早餐品類與現煮麪餛飩的肯定。您提到的電視旁行李放置便利性建議,我們已記錄;對於您反饋的隔音效果影響睡眠的問題,我們深表歉意,並將進一步與相關團隊優化管理與維護,提升夜間安靜度。期待您再次下榻,我們將持續以更完善的細節為您服務。
Guest User
Elegant Double Room
Stayed in Sep 2026
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Oct 2, 2026
Booked for the National Day holiday, the price was fair. The front desk staff were warm and attentive, and we even got a free room upgrade. Upon checkout, we received a thoughtful souvenir! Overall, the experience exceeded expectations, offering great value for money. The attention to service details was a big plus. Highly recommend to travelers who value quality service.
Original textTranslated by Google
Response from Property: "尊敬的客官: 感謝您對亞朵酒店的支持與厚愛!雖然隔着屏幕卻依然能夠感受到絲絲温暖,衹因您給予我們的支持與肯定。不斷追求卓越是我們的服務目標,用心做事和用情服務是我們的宗旨。當我們用優質服務打動您的同時,也是對我們最好的鼓勵。我們會始終致力於為我們的客人打造温馨舒適的旅居環境,也期待您的再次蒞臨。
Guest User
Executive 2-bed Room
Stayed in Aug 2026
Family
11 reviews
10/10
Outstanding
Posted on Oct 4, 2026
It's very close to Panjiayuan, less than a 10-minute walk. The breakfast at the Nanmen Zha Jiang Mian restaurant by the north gate is absolutely delicious. I'll definitely stay here again next time. I didn't try the hotel's breakfast, but I used the laundry room and they delivered my clean clothes to my room.
Original textTranslated by Google
Response from Property: Dear friend, thank you for your recognition! Little Dolphin (the brand name) has a little secret to share – Atour offers super five-star service and facilities! Atour's decor is simple and refreshing, and most importantly, Atour pays great attention to quality and detail, striving for perfection! The decor is mainly made of natural wood, giving it a rustic and natural feel. Cleanliness and tidiness are the primary prerequisites for providing guests with a good stay, so it must be spotless! We welcome you to visit Atour often, chat, have tea, read a book… We'll definitely come back often!
°jiemantouの
Executive 2-bed Room
Stayed in Aug 2026
Traveling with friends
3 reviews
10/10
Outstanding
Posted on Sep 28, 2026
I came to Beijing with my friends during the Mid-Autumn Festival and booked this hotel. The location is convenient, right next to the subway, and I could also explore Panjiayuan Market at night. The room was clean and tidy. I'll definitely choose this hotel again next time I visit!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your support and patronage of Atour Hotel! Even though we are separated by a screen, we can still feel your warmth, all thanks to your support and recognition. Continuously pursuing excellence is our service goal, and doing things with heart and serving with sincerity is our principle. When we impress you with our high-quality service, it is the best encouragement for us. We will always be committed to creating a warm and comfortable travel environment for our guests, and we look forward to your next visit.
Guest User
Superior Queen Room
Stayed in Aug 2026
Family
8 reviews
10/10
Outstanding
Posted on Sep 18, 2026
The environment is clean and tidy, and the bedding is especially comfortable. Highly recommended!
Original textTranslated by Google
Response from Property: Dear friend, thank you for your recognition! Little Dolphin (the brand name) has a little secret to share – Atour offers super five-star service and facilities! Atour's decor is simple and refreshing, and most importantly, Atour pays great attention to quality and detail, striving for perfection! The decor is mainly made of natural wood, giving it a rustic and natural feel. Cleanliness and tidiness are the primary prerequisites for providing guests with a good stay, so it must be spotless! We welcome you to visit Atour often, chat, have tea, read a book… We'll definitely come back often!
jmy801
Superior Queen Room
Stayed in Aug 2026
Couple
18 reviews
10/10
Outstanding
Posted on Sep 26, 2026
The service was enthusiastic, the place was clean and tidy, and we got a free room upgrade.
Original textTranslated by Google
Response from Property: “我也不明白,為什麼我的心選擇的是你。遇到的人成千上萬,但最後衹剩你,與我相伴。”生命中充滿了巧合,兩條平行線也會有相交的一天,我不懂什麼過去的遺憾或未來的驚喜,我衹知道--在潘家園十里河亞朵與你相遇,好幸運,朵兒始終相伴左右。
Faouzi95
Elegant Double Room
Stayed in Aug 2026
Solo traveler
8 reviews
10/10
Outstanding
Posted on Sep 8, 2026
It was a great stay in Beijing at this lovely hotel! Some robots are unfriendly especially when cutting you off exiting the elevator but the humans are simply lovely…one of the best levels of service and kindness👏
The only thing Id mention for imptovement: there was some noise early morning coming either from upstairs or the service room next to 1226 and that woke me up early 🥲
Response from Property: Dear guests, thank you very much for giving us full praise! I'm glad that this stay can bring you a pleasant experience, and I also highly recognise the service of our staff. Regarding the problem of robot cutting in line and the noise between the early morning service rooms disturbing your rest, we have recorded that we will immediately optimise the robot operation and scheduling, and strengthen the operation management of the background service to minimise the interference to the guest room.Looking forward to your next visit and wish you a smooth life!
Guest User
Executive Queen Room
Stayed in Aug 2026
Family
5 reviews
10/10
Outstanding
Posted on Sep 15, 2026
Extremely satisfied!!! The service was also excellent!!!!! Very convenient for getting around.
Original textTranslated by Google
Response from Property: Thank you for taking the time out of your busy schedule to leave a review for Atour Hotel! Your trust and support are the driving force behind our progress! Atour is committed to creating a fourth space. As the first humanistic hotel in China, we start with the hotel but go beyond it. Our attentive service, sweet smiles, and thoughtful authorization will make you feel at home. Atour Hotel is a humanistic hotel themed around reading and local photography. We have a 24-hour free book bar in the lobby – Bamboo House – where you can borrow books for free. As an Atour member, you can even return books to other locations! We hope our service will bring you more surprises and touching moments. Atour Hotel looks forward to your next visit!
Guest User
Superior Queen Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 10, 2026
The rooms in this Beijing hotel are quite spacious, the front desk service is excellent, and the cleaning staff are very polite. The breakfast is also delicious, and the rooms are clean and hygienic, especially the bedding which is really good, ensuring a great night's sleep.
Original textTranslated by Google
Response from Property: Dear customer, we are so happy to have given you a perfect score and such recognition! We are truly touched. Your simple yet praiseworthy "Very good" perfectly encapsulates your appreciation for us. We are so happy! The hotel offers bamboo reading areas, laundry services, photo services, and a hearty and healthy breakfast. Our rooms also provide toiletries and books for your reading, and there's much more we look forward to you experiencing!
Guest User
Superior Queen Room
Stayed in Jun 2026
Traveling with friends
8 reviews
10/10
Outstanding
Posted on Jul 27, 2026
Room 1010. I couldn't sleep all night because of a regular thumping sound from upstairs, every hour on the dot. I think it might have been from an equipment room, but I'm not sure – it didn't sound like something a normal person would be doing. My nerves were definitely shot from the lack of sleep. Other than that, everything else was perfect. I'd still recommend it.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your detailed and honest review! We are deeply sorry to learn that you experienced persistent noise disturbances in room 1010 and were unable to get a good night's rest. We sincerely apologize for not providing you with a peaceful and tranquil stay. Upon receiving your feedback, we immediately arranged for our engineering staff to conduct a comprehensive inspection and repair of the equipment in that area, optimize noise reduction measures, and do our best to avoid such noise problems in the future. Thank you very much for your understanding and recognition of our other services. We look forward to the opportunity to serve you again in the future, arranging a suitable room for you to make up for this unsatisfactory rest experience. We wish you all the best!
Guest User
Elegant Double Room
Stayed in Jun 2026
Couple
4 reviews
10/10
Outstanding
Posted on Jul 11, 2026
Had a fantastic stay at this hotel! The room was spotless, and the bedding was so soft and comfy, I had a great night's sleep. The staff were incredibly friendly and attentive; they answered all my questions and even proactively helped me with an issue. The location is excellent, with convenient transportation nearby, making it easy to eat and shop. Great value for money – I'll definitely be staying here again next time!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your support and patronage of Atour Hotel! Even though we are separated by a screen, we can still feel your warmth, all thanks to your support and recognition. Continuously pursuing excellence is our service goal, and doing things with heart and serving with sincerity is our principle. When we impress you with our high-quality service, it is the best encouragement for us. We will always be committed to creating a warm and comfortable travel environment for our guests, and we look forward to your next visit.
Guest User
Executive 2-bed Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 1, 2026
Overall, my stay was very comfortable. The room was spotlessly clean, and the hotel service was excellent. The breakfast offered a wide variety of choices. The hotel's location is fantastic, making it easy to get around. The nearby restaurants were also great. I would definitely choose to stay here again on my next trip.
Original textTranslated by Google
Response from Property: Dear family, hello! Thank you for choosing and supporting Duo'er's Home. Duo'er is truly honored. We are committed to always upholding our original aspirations, bringing the warmth of home to all our guests and providing a moment of rest after a tiring journey. We firmly believe that good word-of-mouth comes from the most sincere recommendations of satisfied guests, and your detailed sharing is our best advertisement! With spring in full bloom, we hope to meet you again. Welcome to visit us once more!
Jiedaxue
Superior Queen Room
Stayed in May 2026
Business traveler
24 reviews
9.7/10
Amazing
Posted on Jun 9, 2026
The front desk staff member was excellent! Seeing that I was traveling alone, he kindly changed my room (as I didn't want the last room on the hall) and even upgraded me to a room with a floor-to-ceiling window. All the drinks in the mini-fridge were complimentary, and the honey black tea was really good. When I checked out, he even gave me some souvenir tea bags. It was my first time receiving a souvenir gift, haha!
Original textTranslated by Google
Response from Property: Dear friend, thank you for your recognition! Little Dolphin (the brand name) has a little secret to share – Atour offers super five-star service and facilities! Atour's decor is simple and refreshing, and most importantly, Atour pays great attention to quality and detail, striving for perfection! The decor is mainly made of natural wood, giving it a rustic and natural feel. Cleanliness and tidiness are the primary prerequisites for providing guests with a good stay, so it must be spotless! We welcome you to visit Atour often, chat, have tea, read a book… We'll definitely come back often!
Guest User
Superior Queen Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 7, 2026
The room was very quiet, the staff were incredibly welcoming, and the breakfast spread was excellent. Overall, a great experience, especially for families. It's right next to Qinlegong Theatre, so it's super convenient – just a two-minute walk back to the hotel after a show at night.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your support and patronage of Atour Hotel! Even though we are separated by a screen, we can still feel your warmth, all thanks to your support and recognition. Continuously pursuing excellence is our service goal, and doing things with heart and serving with sincerity is our principle. When we impress you with our high-quality service, it is the best encouragement for us. We will always be committed to creating a warm and comfortable travel environment for our guests, and we look forward to your next visit.
Danxiaoyi🐳
Executive Queen Room
Stayed in Apr 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on May 10, 2026
I chose this hotel because I wanted to visit Panjiayuan, and it's also very close to the subway station, making it super convenient for getting around.
I arrived quite late, and the front desk staff proactively upgraded my room. The room was spacious and quiet, and the honey black tea from the mini-bar was especially delicious.
Breakfast is on the second floor. The selection was a bit limited, but I managed to get a window seat, and enjoying breakfast in the sun was a happy start to the day! 😁
Original textTranslated by Google
Response from Property: Dear customer, we are so happy to have given you a perfect score and such recognition! We are truly touched. Your simple yet praiseworthy "Very good" perfectly encapsulates your appreciation for us. We are so happy! The hotel offers bamboo reading areas, laundry services, photo services, and a hearty and healthy breakfast. Our rooms also provide toiletries and books for your reading, and there's much more we look forward to you experiencing!