M814098****
January 5, 2026
Don't waste your money here, avoid at all costs! Avoid! Avoid!
I booked a high-floor room with a large window by the bed, but upon arrival, I was 'upgraded' to a low-floor, dark suite. The bedroom didn't even have a window! There was no prior notification about this change whatsoever. If that's not deception, what is?! I was shocked when I entered the room; it was dusty everywhere, the corners were unbelievably dirty, and there was a pungent, musty smell that wouldn't go away even after airing it out for a long time. Is this Regent's standard of cleanliness?!
Even more outrageous was the nighttime construction noise! At 11 PM on the night I checked in, I was sound asleep when I was suddenly woken up by a drilling noise. The noise lasted for almost half an hour, making my heart pound. I had to go to Peking Union Medical College Hospital the next day and desperately needed a good night's rest, but this completely ruined my sleep schedule. When I complained to the hotel, the staff's attitude was incredibly arrogant. They blurted out, 'The restaurant has to operate during the day, so construction can only happen at night,' completely disregarding guests' feelings. They promised to get back to me that day, but I waited all day and didn't even receive a call!
I paid for a high-end hotel but received treatment worse than a guesthouse. The service was terrible, the hygiene was awful, and they arbitrarily changed my room type. Anyone who stays at this hotel will regret it!
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