DoubleTree by Hilton Beijing

Nelson at the front desk checked me in. He had a great service mindset and patiently answered all my questions about the hotel facilities and breakfast times. The room was ready in advance, so I could go straight in and rest. The public areas are fully equipped and well-maintained, with no signs of wear and tear. The whole process was smooth and hassle-free, and the staff were genuine. It was a very comfortable stay, highly recommended!

The room was clean and tidy, and the bedding was comfortable. Crystal provided thoughtful and attentive service. The location is convenient for getting around, and the overall environment is quiet. My stay was very pleasant, and I will choose this hotel again next time. Highly recommended.

I had initially booked a 3-night stay through one platform and then extended it by one night through Trip.com. The first three nights were in an executive room, and the extra night was for a standard room. I'm very grateful that the front desk automatically upgraded us to an executive room, saving us the hassle of switching rooms midway. However, for some reason, the next day, when the hotel staff spoke to my husband and me separately about our stay, it seemed like there was a lack of communication. This made us worried, wondering if our extended stay hadn't been properly registered at the front desk. After reconfirming, they said they hadn't seen the booking made on the two different platforms. This is one issue. Indeed, I had used both my and my husband's information to book on two separate platforms, which already made the check-in process quite long to sort out. So, why was the follow-up still so unclear? Shouldn't they refer to the actual check-in information? This should be recorded in the system. This is a minor issue, but it did make us anxious for a moment. The second issue: I went to the executive lounge to borrow a spoon and was told I couldn't take it, and that room service would deliver it to me. Lo and behold, the spoon was delivered by a robot, and it was just placed on a piece of paper... yet, I was told that unsealed takeout food isn't allowed to be delivered. That's not even the main point. The main point is that the spoon had food residue on it! 😤 The third issue: while dining in the executive lounge, I found a piece of plastic bag in the Napa cabbage. The hotel's handling of this was also very mediocre... I won't even mention other minor service details. I've stayed at Hilton and Hampton Inn before and have never encountered so many issues. It really feels like there's a lot of room for improvement in all aspects.

My stay exceeded expectations. The hotel environment was clean and comfortable, with a pleasant atmosphere overall. All the in-room facilities were in perfect condition and well-equipped, providing an excellent living experience. Frank, at the front desk, was very friendly and proactively offered thoughtful service. He was professional and patient, actively helping to resolve any issues. Both the hotel's hardware and service are excellent, making it well worth a stay at DoubleTree by Hilton Beijing.

The hotel's amenities are excellent. The room is spacious enough, and the soundproofing is very good, ensuring a quiet night's sleep. The bedding is very comfortable, the bathroom is clean, and all facilities are in good working order. The common areas are well-maintained and clean, and there's a good selection at the breakfast restaurant. The location is convenient, making it easy to get around by taxi. Overall, the facilities are very well-maintained, and I had a very comfortable stay. Lucia provided great service. I would definitely consider staying here again on my next visit to Beijing.

My stay this time was excellent. The hotel's overall environment was clean and elegant, and the room facilities were complete and new. The bedding was comfortable, and daily necessities were well-provided, making for a very pleasant stay. A special thanks to Mireya at the front desk for her warm and patient service. Check-in was efficient and smooth, and she thoughtfully helped resolve any issues. Such considerate and attentive service made me feel incredibly welcome. The overall value for money is high, and I will definitely prioritize staying here again next time. Highly recommended!

The overall check-in experience was very smooth. The hotel staff were all excellent, especially Blake, who provided exceptional service. He was very responsive when I had questions about getting around and even helped me find good places to eat and fun things to do nearby. The room facilities were all in good working order and well-maintained. The hygiene was satisfactory, and the hotel's location is convenient. I would definitely consider staying at the DoubleTree by Hilton Beijing again next time I visit Beijing.

The hotel service deserves high praise! From check-in to check-out, the staff were incredibly warm and attentive. Roman was patient and thoughtful with guests, always ready to help solve any issues promptly. The room was clean and tidy, with well-maintained facilities, and the environment was quiet and comfortable. Overall, my stay was excellent; the attention to detail was impressive, making for a fantastic experience. Highly recommended.

The check-in process was very smooth and pleasant. Nelson was incredibly service-minded; he communicated with us beforehand to understand our room preferences and was responsive throughout, saving us a lot of hassle. All the hotel facilities were in good condition and worked perfectly. The room was spotless, and most importantly, the hotel's location was convenient for getting around. The overall atmosphere was quiet and comfortable. The staff were genuinely friendly and provided excellent, unperfunctory service. It was a truly satisfying stay!