DoubleTree by Hilton Beijing Reviews

Response from Property: Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Beijing and for sharing such a thoughtful and genuine experience. We are delighted to learn that you were satisfied with the cleanliness of your room, the amenities, the quiet and comfortable environment, and the convenient transportation options. We especially appreciate your recognition of Frank's service; your appreciation of his gentle and attentive attitude is a great encouragement to our entire service team. Providing you with a comfortable and satisfying stay is our constant pursuit. Thank you for your recommendation, and we sincerely look forward to your next visit.

Response from Property: [Excellent Service, Spotless Rooms] Dear Guest: Thank you so much for your special praise of our staff member Fiona! We have conveyed your positive feedback to Fiona, who is very honored and encouraged. Fiona always serves every guest with enthusiasm, professionalism, and attentiveness, and is committed to creating a warm and comfortable stay experience for everyone. Your positive review is a high affirmation of her work and a perfect interpretation of our hotel's service philosophy. Thank you again for choosing DoubleTree by Hilton Beijing. We look forward to your next visit and will continue to provide you with excellent service, making every stay a wonderful memory. We wish you a pleasant life and all the best!

Response from Property: 【服務好、位置便利】尊敬的賓客您好，由衷感謝您選擇北京希爾頓逸林酒店並給予好評。很高興北京希爾頓逸林酒店乾淨的客房環境、員工熱忱周到的服務以及臨近地鐵站的優越地理位置為您帶來舒心的入住體驗。我們會繼續恪守品牌服務標準，用心做好客房清潔與賓客接待工作，期待您再次光臨北京希爾頓逸林酒店。祝您一切順遂。

Response from Property: [Excellent Service, Clean and Tidy Rooms] Dear Guest, thank you so much for your high praise of Shirley and the team! We are always committed to creating an exceptional stay experience for our guests, and your feedback is the best measure of our service quality. We are delighted that you appreciate Shirley's attentive service. The entire staff at DoubleTree by Hilton Beijing will continue to uphold this enthusiasm and looks forward to presenting Hilton's signature hospitality to you again on your next business or leisure trip!

Response from Property: [Excellent Service, Excellent Stay] Thank you sincerely for your review and positive feedback. The hotel consistently promotes a sincere and courteous service attitude. Allen's daily service was impeccable and thoughtful, demonstrating his professionalism and enthusiasm in welcoming guests. Your recognition is both an encouragement to his individual work and a spur to our entire service team. We will continue to uphold our service standards and treat every guest with care. We wish you a pleasant and comfortable stay and look forward to seeing you again in the future.

Response from Property: [Excellent Service, Delicious Cookies] Dear Guest, thank you for choosing DoubleTree by Hilton Beijing and for sharing your wonderful stay. The hotel is committed to providing sincere and meticulous service to every guest, and we are delighted that Kevin's professional and friendly service left a positive impression on you. We will immediately convey your positive feedback to Kevin, and this encouragement will motivate all staff to uphold service standards and continuously optimize the guest experience. We sincerely look forward to your next visit.

Response from Property: [Excellent Service, Clean Rooms] Dear Guest, thank you for choosing to stay at DoubleTree by Hilton Beijing and for taking the time to provide feedback. We are honored to have provided you with our service and to have received your encouragement. Providing our guests with a satisfactory and comfortable stay is our greatest wish at DoubleTree by Hilton! Thank you for your praise and encouragement of our team member Aisen! We always adhere to the service philosophy of "meticulous attention to detail and thoughtful care." Thank you for your support of the hotel. Since its opening, the hotel has been committed to creating a high-quality stay environment for our guests, refining our hotel products, and striving to achieve excellent value for money. We believe that the hotel's excellent location, friendly and reliable service, and continuously improving stay environment will surely earn your continued support. We look forward to seeing you again and wish you a pleasant work and life!

Response from Property: [Excellent Stay Experience, Patient and Efficient Service] Dear Guest, thank you for choosing DoubleTree by Hilton Beijing and for sharing your wonderful stay. The hotel is committed to providing sincere and meticulous service to every guest, and we are delighted that Kevin's professional and friendly service left a positive impression on you. We will immediately convey your positive feedback to Kevin, and this encouragement will motivate all staff to uphold service standards and continuously optimize the guest experience. We sincerely look forward to your next visit.

Response from Property: [Warm and Patient Service, Clean Rooms] Dear Guest, Thank you so much for your special praise of our staff member Fiona! We have conveyed your positive feedback to Fiona, who is very honored and encouraged. Fiona always serves every guest with enthusiasm, professionalism, and attentiveness, and is committed to creating a warm and comfortable stay experience for everyone. Your positive review is a high affirmation of her work and a perfect interpretation of our hotel's service philosophy. Thank you again for choosing DoubleTree by Hilton Beijing. We look forward to your next visit and will continue to provide you with excellent service, making every stay a wonderful memory. We wish you a pleasant life and all the best!

Response from Property: [Warm and Patient Service, Clean Rooms] Dear Guest, Thank you so much for your special praise of our staff member Fiona! We have conveyed your positive feedback to Fiona, who is very honored and encouraged. Fiona always serves every guest with enthusiasm, professionalism, and attentiveness, and is committed to creating a warm and comfortable stay experience for everyone. Your positive review is a high affirmation of her work and a perfect interpretation of our hotel's service philosophy. Thank you again for choosing DoubleTree by Hilton Beijing. We look forward to your next visit and will continue to provide you with excellent service, making every stay a wonderful memory. We wish you a pleasant life and all the best!

Response from Property: [Clean and Hygienic, Delicious Breakfast] Dear Guest, thank you for your kind review and recommendation! We are delighted that you appreciated your clean, quiet, and comfortable room, which helped alleviate your travel fatigue, and the delicious and varied breakfast and convenient transportation options. We are committed to creating a comprehensive travel experience where you can "stay comfortably, eat with peace of mind, and travel with ease." From room cleaning and maintenance to breakfast quality control, every detail reflects the team's dedication. We will continue to improve our services and offerings to enhance the guest experience, and we look forward to being your preferred choice for your next trip.

Response from Property: 【Warm, Proactive, and Thoughtful Service】Dear Guest, thank you for choosing to stay at DoubleTree by Hilton Beijing and for taking the time to provide feedback. We are honored to have provided you with our service and to have received your encouragement. Providing guests with a satisfactory and comfortable stay is the greatest wish of the DoubleTree by Hilton family! Thank you for your praise and encouragement of our team member Mia! We always adhere to the service philosophy of "meticulous attention to detail and thoughtful care." Thank you for your support of the hotel. Since its opening, the hotel has been committed to creating a high-quality stay environment for guests, refining its products, and striving to achieve excellent value for money. We believe that the hotel's excellent location, friendly and reliable service, and continuously improving stay environment will surely gain your continued support. We look forward to seeing you again and wish you a happy work and life!

Response from Property: [Beautiful Night View, Satisfactory Bathroom, Comfortable and Relaxing] Dear Guest, Thank you for choosing DoubleTree by Hilton Beijing and for your high praise of our service, especially your mention of employee Nelson. We are truly honored! Nelson is an outstanding member of our team, consistently serving guests with enthusiasm and professionalism. Your recognition is his greatest encouragement, and we will convey your praise to him, believing it will motivate him to maintain and continuously improve the quality of our service. This also affirms the entire hotel service team, and we will strive to hold ourselves to even higher standards, continuously providing our guests with excellent service. Thank you again for your support and patronage! We look forward to your next visit to DoubleTree by Hilton Beijing. We will continue to provide you with warm and attentive service, making you feel at home every time you stay. Wishing you a pleasant life and all the best!

Response from Property: Dear Valued Guest,Thank you for sparing your precious time to share your detailed and objective feedback. We feel extremely sorry for the unpleasant stay experience and offer our sincere apologies.Hotel management attaches high priority to your concerns regarding room hygiene and flying insects. Relevant departments have been ordered to conduct full inspections and thorough treatments across all rooms and floors to prevent recurrence. For faulty amenities, we will carry out comprehensive inspections and repairs for in-room equipment.Your valuable comments pinpoint areas needing constant improvement and fuel our progress. Rest assured such issues fall below our usual service standards. We hope to regain your trust with tangible improvements and welcome you back to DoubleTree by Hilton Beijing. Wish you a nice life.