Empark Grand Hotel Beijing Reviews

The pool is located a distance away, underground, and seems to be primarily for public use. It was quite crowded, and the signage wasn't clear, which made for a less-than-ideal experience.

The hotel service was excellent. I was very satisfied with the service provided by the duty manager, Chen Sheng, and Xiao Zi. They also helped with a late check-out.

I'm not sure whether to rate this hotel good or bad. Overall, the hotel is quite new, and the facilities are decent, though the bathtub is a bit small – it was a struggle for someone 180cm tall to fit in. From 7 PM to 11 PM, there were intermittent, inexplicable noises that were very disruptive. On the other hand, the service was quite warm, but here's where it gets funny. You'd say the service was good because the staff were very enthusiastic; they even gave me a twin room to put my luggage in first when my room wasn't ready, offered a box of tea to apologize for the noise, and helped carry my bags. But then, you'd say it was bad because they called to ask when I would check in after I'd already arrived, and called again to ask when I would check out after I'd already left. And while they apologized for the noise, it never actually improved. It's truly baffling.

The facilities are well-equipped and modern, the hygiene is spotless, and the environment is beautiful and pleasant. The service attitude is excellent! The air is fresh and natural, and the room's air conditioning and fresh air system work very well. The location is also superb.

The location is very convenient, with reasonable distances to nearby subway stations. It's well-located with plenty of dining and shopping options around, and quite comfortable.

I always stay here. It's clean and hygienic, and the rooms are quite spacious. Highly recommend!

I highly recommend Kathy! She's professional yet gentle, patient, meticulous, and responsible. Communication with her was incredibly smooth, and the entire experience was absolutely perfect. She's truly trustworthy, and I definitely give her a five-star rating! 🌟

The location is super convenient. The room is spacious enough, and with the twin beds pushed together, it can comfortably sleep a family of four. I heard the breakfast is pretty good too.

The hotel has a great view and a convenient location, but for a price of over 700, the facilities and services really don't match up. I was bitten awake by mosquitoes at night and couldn't find any mosquito repellent anywhere. It took over ten minutes after calling for it to finally be brought to my room.

Great views, convenient parking, and a fantastic breakfast. The location is also very accessible. I'd say it's the best value-for-money hotel in the west side. It's always my go-to choice when I'm in the area for business. Really good!

This hotel is truly amazing. The moment you step into the lobby, the magnificent crystal chandeliers immediately catch your eye, creating an instant atmosphere of luxury. The room is exquisitely furnished, and the bedding is so soft and comfortable, it feels like sleeping on clouds. The hotel's service is absolutely impeccable; the staff always maintain a warm smile, and any request is promptly addressed and perfectly resolved. The dining experience is also praiseworthy, with a rich and varied selection of delicious dishes, each one like a work of art. The hotel's recreational facilities are comprehensive, whether it's the gym or the swimming pool, you can fully relax and rejuvenate. Here, every detail showcases quality and attentiveness, making you want to linger. I highly recommend it to anyone seeking a high-quality experience.

My stay at Beijing Century Golden Resources Hotel far exceeded my expectations, and I especially want to give a shout-out to Kathy for her incredibly thoughtful service, which made me feel truly welcome. From the moment I checked in, Kathy greeted me with a constant smile, processed everything efficiently, and proactively upgraded me to a room with a view. She also thoroughly explained the hotel facilities, breakfast times, and local transportation options, patiently answering all my questions. During my stay, whether I had inquiries, requests, or needed last-minute adjustments, she was always quick to respond and resolve things appropriately, demonstrating both professionalism and warmth. My room was clean, tidy, spacious, and comfortable. The hotel environment was elegant, and the location was convenient. What truly impressed me, however, was Kathy's attentiveness: she remembered my dietary preferences and proactively reserved a table for me at the restaurant; on a rainy day, she reminded me to take an umbrella and even helped me call a taxi, holding an umbrella for me as I left and arrived. Every little detail showed genuine sincerity and care, truly embodying the service standard of a five-star hotel. The entire stay was comfortable and worry-free. I highly recommend it! Thank you, Kathy, for your excellent service, and kudos to Century Golden Resources for their professionalism and warmth. Next time I'm in Beijing, I'll definitely choose this place again!

This experience was truly exceptional, and I have to give a huge shout-out to Kathy for her amazing service. From the initial inquiry to the ongoing follow-up, she was incredibly patient and professional, always maintaining a warm and enthusiastic demeanor, never once seeming dismissive or impatient. No matter how many times I asked questions, changed my requests, or had last-minute queries, she always responded promptly and thoroughly, explaining everything clearly and precisely, which put me completely at ease. Throughout the process, Kathy proactively thought about the details, reminded me of important considerations, and handled everything meticulously and responsibly. She genuinely considered the customer's needs at every turn, which felt incredibly thoughtful and reassuring. Not only is she highly skilled professionally, but she also made communication a breeze – efficient and quick to respond. She organized everything perfectly, saving me a lot of hassle. Having such a dedicated, responsible, and thoughtful team member really made a fantastic impression. The entire experience was smooth and pleasant, completely exceeding my expectations. A huge thank you to Kathy for her outstanding service! I highly recommend her, and I'll definitely choose this place again and recommend it to all my friends!

Recommended by a friend, but the value for money is really poor. The toilet isn't even automatic, and the toiletries are just like what you'd get at a budget hotel — they give you one set upon check-in, which feels incredibly cheap. There's also almost nothing to eat or drink in the surrounding area.