To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.8
Service9.3
Cleanliness9.2
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All reviews(1124)
Positive reviews(1083)
Reviews with photos/video(102)
Friendly front desk staff(112)
Delicious breakfast(70)
Perfect for business trips(38)
Stayed multiple times(19)
Clean pool(18)
Great swimming pool(18)
Close to airport(14)
Large bathroom(6)
Negative reviews(41)
Guest User
Deluxe Room, 2 Double Beds
Stayed in Sep 2026
Family
15 reviews
8.5/10
Very good
Posted on Oct 5, 2026
The facilities are a bit old, and the TV picture quality is like something from the 80s or 90s.
The bathtub faucet leaks, and the overhead shower in the shower stall drips cold water.
I might as well have stayed at Atour (a hotel chain).
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇北京海航大廈萬豪酒店(三元橋店),並分享此次入住體驗。對於您在房間設施使用過程中感受到的老舊與畫面清晰度不足等問題,以及浴缸花灑漏水、淋浴間頂噴滴答冷水所帶來的不便,我們深表歉意。您提出的細節我們已認真記錄,並將協同相關團隊進行核查與改進,努力為您與每一位賓客提供更穩定、更舒適的住宿體驗。再次感謝您的反饋,期待未來有機會為您呈現更優質的服務與體驗。
duducabin
Deluxe Room, 1 King Bed
Stayed in Aug 2026
Business traveler
2 reviews
9.5/10
Amazing
Posted on Sep 24, 2026
I was in Beijing for over a week recently, and my experience at a previous hotel was so bad that I decisively switched to the HNA Marriott.
It turns out that even though the HNA Marriott has been open for a long time, it still feels fresh and well-maintained. The front desk service was incredibly warm, and the late checkout meant I didn't have to wait too long at the airport. The room service was also meticulous, the air quality in the room was excellent, and Aunt Hao Gaiqin provided great service too!
Today, with the autumn rain and cooler weather, the service at HNA Marriott still made me feel warm. After a tiring journey, the Marriott is truly trustworthy!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the Marriott Hotel Beijing HNA Building (Sanyuanqiao Branch) during your business trip to Beijing and for sharing your excellent stay experience. We are delighted to learn that you found the service to be consistently excellent even after changing hotels: the warm welcome at the front desk greatly supported your travel schedule, and the late check-out saved you from an early morning rush; meanwhile, the attentive housekeeping and the excellent air quality in your room allowed you to fully relax during your travels. We will also pass on your positive feedback and warm service to Aunt Hao Gaiqin to our colleagues. We look forward to providing you with a safe and attentive stay on your next visit.
Guest User
Deluxe Room, 2 Double Beds
Stayed in Aug 2026
Solo traveler
2 reviews
10/10
Outstanding
Posted on Sep 19, 2026
The hotel service was excellent. The switchboard operator was very helpful and promptly resolved all my issues. They were essentially able to accommodate every request. I'll likely choose this hotel again when I visit Beijing in the future.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the Marriott Hotel Beijing HNA Building (Sanyuanqiao Branch) and for sharing such a positive stay experience. We are pleased to learn that you experienced the professionalism and patience of our staff during your communication with the switchboard, and that they responded promptly and resolved your various issues effectively. We will continue to provide more attentive and efficient support to every guest with our "always responsive" service philosophy. We look forward to experiencing our service and dedication again when you stay in Beijing.
Jessie_Dou
Deluxe Room, 1 King Bed
Stayed in Aug 2026
Family
8 reviews
10/10
Outstanding
Posted on Sep 5, 2026
The location is convenient, and the hotel's gym and pool are excellent. Cleo and Guo Lin Meng at the fitness center reception provided thoughtful and meticulous service. Overall, I'm very satisfied and would choose to stay here again.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the Marriott Hotel Beijing HNA Tower and sharing your stay experience. We are pleased to learn that you found the location convenient and appreciated the overall amenities, including the gym and swimming pool. We also especially thank you for your recognition and support of front desk staff Cleo and butler Guolinmeng; we will continue to maintain our professional and meticulous service standards. We will continue to strive to provide every guest with a more comfortable and thoughtful stay experience, and we look forward to your next visit. We welcome you to choose our hotel again.
Guest User
Deluxe Room, 2 Double Beds
Stayed in Jul 2026
Family
12 reviews
10/10
Outstanding
Posted on Aug 28, 2026
The room was spacious, and the two 1.4-meter beds were very comfortable. The breakfast was also quite good, and there were many restaurants downstairs. You could find local specialties like Qingfeng Steamed Buns, mutton hotpot, and other unique eateries. It's about a ten-minute taxi ride to Sanlitun and a ten-minute walk to the subway station. I would choose this place again next time.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing the Marriott Hotel Beijing HNA Building (Sanyuanqiao Branch) and sharing your stay experience. We are pleased that you found the room spacious and the two 1.4-meter beds comfortable; we also appreciate the quality of our breakfast. We are happy with your experience of the surrounding restaurants and local specialties, and we appreciate the convenient transportation for your travels. We look forward to your next visit and will continue to provide you with even better service and experiences.
Guest User
Business Deluxe Room, 1 King Bed
Stayed in Jul 2026
Business traveler
9 reviews
10/10
Outstanding
Posted on Aug 26, 2026
Located in the heart of Beijing, this hotel boasts excellent transportation links and a prime geographical location. With comprehensive facilities and a complete range of amenities nearby, it's the top choice for business travelers.
Original textTranslated by Google
Response from Property: Dear traveler, thank you for choosing to stay at the Beijing HNA Tower Marriott Hotel and for sharing your experience with us. We are honored to receive your praise. The hotel is committed to creating unforgettable experiences for our guests and strives tirelessly to do so. In the future, we will continue our efforts to create memorable experiences for even more guests. Thank you for your support and attention to the Beijing HNA Tower Marriott Hotel, and we look forward to your next visit.
Anonymous User
Deluxe Room, 2 Double Beds
Stayed in Jun 2026
Family
6 reviews
10/10
Outstanding
Posted on Jul 22, 2026
The hotel's location is super convenient, about 2 kilometers from Sanlitun and Solana. There are tons of great restaurants nearby, making it a top choice for business trips or vacations. The service is really thoughtful; the front desk attendant, Cherry, was so kind and upgraded our room during check-in, and since we had a child, she also gave us a complimentary kids' breakfast. The front desk manager even personally walked us to our car when we checked out. We truly felt right at home.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇入住北京海航大廈萬豪酒店(三元橋店),並分享如此細緻的入住體驗。很高興酒店便捷的區位為您的出差與出遊帶來了便利,周邊豐富的餐飲配套也讓您的行程更加從容。我們尤其感謝您對前台員工CHERRY貼心服務的認可,得知房型升級及小童早餐安排為您和家人增添了舒適體驗,我們倍感欣慰。同時,前台經理在您離店時的送別也能讓您感受到賓至如歸,是對我們服務團隊莫大的鼓勵。期待您與家人再次光臨。
Guest User
Deluxe Room, 2 Double Beds
Stayed in Jun 2026
Family
18 reviews
10/10
Outstanding
Posted on Jul 4, 2026
The human touch here is simply outstanding. We stayed for three days, and my brother unfortunately got sick with an upset stomach and had to be hospitalized. The entire staff was incredibly caring, constantly checking in on his condition. They went above and beyond, helping us arrange transportation and coordinating with the hospital. They even prepared special meals for my brother that he could eat and brought them directly to our room.
The hotel itself has an old-fashioned vibe, but it's well-maintained and still going strong.
Original textTranslated by Google
Response from Property: Dear traveler, we are honored to have created an exceptional stay for you, and we are very grateful for your recognition of the hotel. We sincerely hope that every stay will make you feel at home, and that every trip to Marriott will bring you surprises and discoveries. We look forward to your next visit.
Frank-Nova
Business Deluxe Room, 1 King Bed
Stayed in May 2026
Business traveler
21 reviews
7.5/10
Posted on Jul 4, 2026
I rarely write reviews, but I have to talk about HNA. First off, all the staff are incredibly nice, diligent, and responsible, especially Anna – she was fantastic! However, I really suggest the hotel undergoes a major renovation. It's just too old and outdated. The TV picture was so blurry I couldn't even watch it, honestly, it's not even as good as Qiuguo Hotel. On my last day, the TV completely stopped working, and the phone was out of order too. I ended up having to move my luggage twice. To top it off, one day a well-meaning cleaner actually took my shampoo bottle... so I had no shampoo for my shower!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at the Beijing HNA Tower Marriott Hotel and for sharing your experience with us. We are very sorry that we were unable to create a pleasant stay for you. On behalf of my colleagues and the hotel management, I would like to express our sincere apologies. As a valued Ctrip guest, we also appreciate your feedback and suggestions regarding the hotel's services and facilities. We have immediately shared your feedback with the relevant departments and teams and urged them to develop corresponding training plans and remedial measures. We hope to enhance the professional skills and guest service techniques of our staff through further training, and we will also strive to improve our facilities and equipment to create a warm and comfortable stay for every guest. Once again, thank you for your support of the Beijing HNA Tower Marriott Hotel. We look forward to your next visit and seeing our improvements. Best wishes to you and your family.
Guest User
Deluxe Room, 1 King Bed
Stayed in Jun 2026
Business traveler
10 reviews
10/10
Outstanding
Posted on Jul 12, 2026
The room was very clean and the service was good. Special thanks to Angel at the front desk!
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇入住北京海航大廈萬豪酒店(三元橋店),也謝謝您用心分享這段愉快的入住體驗。得知您對房間的乾淨整潔和整體服務都感到滿意,我們由衷開心,這也是我們一直努力堅持的方向。特別感謝您對前台Angel的點名表揚,您的認可對她和我們團隊來説都是莫大的鼓勵。我們會繼續用心做好每一個服務細節,期待在不久的將來再次迎接您的到來,祝您生活愉快、萬事順心!
Guest User
Deluxe Room, 2 Double Beds
Stayed in Apr 2026
Family
3 reviews
9.7/10
Amazing
Posted on Jun 1, 2026
Devin and Cynthia at the front desk were incredibly warm and helpful, making both check-in and check-out a breeze. While the hotel facilities are a bit dated, they are clean and well-maintained. This hotel is particularly suitable for business travelers.
Original textTranslated by Google
Response from Property: 尊敬的旅行家,感謝您選擇下榻北京海航大廈萬豪酒店並與我們分享您的入住體驗。我們非常榮幸看到您對酒店提出的讚揚,酒店致力於為我們的客户創造難忘的入住體驗,併為此而不懈努力,在未來的工作中,我們會再接再勵,努力為更多的客人創造記憶深刻的體驗,感謝您對北京海航大廈萬豪酒店的支持與關注,並萬分期待您的再次光臨。
Anonymous User
Executive Deluxe Room, 2 Double Beds
Stayed in Apr 2026
Business traveler
73 reviews
10/10
Outstanding
Posted on May 24, 2026
The room was very clean and comfortable, with a huge bathroom and a great view from the floor-to-ceiling windows. The executive lounge had a nice ambiance and good food. Ms. Du at the front desk was exceptionally warm and thoughtful; her service left a deep impression.
Original textTranslated by Google
Response from Property: Dear traveler, thank you for choosing to stay at the Beijing HNA Tower Marriott Hotel and for sharing your experience with us. We are honored to receive your praise. The hotel is committed to creating unforgettable experiences for our guests and strives tirelessly to do so. In the future, we will continue our efforts to create memorable experiences for even more guests. Thank you for your support and attention to the Beijing HNA Tower Marriott Hotel, and we look forward to your next visit.
Anonymous User
Deluxe Room, 1 King Bed
Stayed in Jun 2026
Other
11 reviews
10/10
Outstanding
Posted on Jul 11, 2026
The front desk staff, Austin, provided excellent service.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇入住北京海航大廈萬豪酒店(三元橋店),也特別感謝您對前台Austin服務的認可。看到您給予這樣暖心的肯定,我們由衷開心,您的鼓勵也是我們持續用心服務的動力。我們會將這份讚賞轉達給Austin和前台團隊,期待在您下次到來時,繼續為您帶來貼心舒適的入住體驗。
Nanyuecaizi
Deluxe Room, 2 Double Beds
Stayed in Apr 2026
Family
4 reviews
10/10
Outstanding
Posted on May 4, 2026
The hotel's surroundings offer convenient dining options, with many eateries just 50 meters across the street. The rooms are well-equipped and spacious, and the breakfast selection is plentiful.
Original textTranslated by Google
Response from Property: Dear traveler, thank you for choosing to stay at the Beijing HNA Building Marriott Hotel and for sharing your experience with us. The hotel is located in the Yansha business district on the East Third Ring Road in Beijing, near various trendy shopping and dining areas such as Blue Harbor, Sanlitun, and a bar street. In addition, a must-visit for hotel guests is the 798 Art District, home to various art exhibitions and trendy events. Thank you for your support and attention to the HNA Building Marriott Hotel, and we look forward to your next visit. Wishing you and your family good health, a happy life, and all the best!
Guest User
Deluxe Room, 1 King Bed
Stayed in Mar 2026
Business traveler
1 reviews
2.0/10
Posted on Apr 28, 2026
The floor tiles in this room are all coming up, and no one seems to care. This is a five-star garbage hotel. They put me in a room right in front of the elevator, it was so noisy! Definitely not worth 1000 yuan a night.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at the Beijing HNA Tower Marriott Hotel and for sharing your experience with us. We are very sorry that we were unable to create a pleasant stay for you. On behalf of my colleagues and the hotel management, I would like to express our sincere apologies. As a valued Ctrip guest, we also appreciate your feedback and suggestions regarding the hotel's services and facilities. We have immediately shared your feedback with the relevant departments and teams and urged them to develop corresponding training plans and remedial measures. We hope to enhance the professional skills and guest service techniques of our staff through further training, and we will also strive to improve our facilities and equipment to create a warm and comfortable stay for every guest. Once again, thank you for your support of the Beijing HNA Tower Marriott Hotel. We look forward to your next visit and seeing our improvements. Best wishes to you and your family.