Mercure BeiJing ZhongGuanCun Hotel

I stayed at this Mercure hotel while on a business trip to Zhongguancun, and I was genuinely touched by their warmth! When I checked in, I casually mentioned to the front desk that I wanted a quieter room. The staff member immediately upgraded me to a room not facing the road and even gave me a bottle of iced mineral water. Later that night, I came back late from working overtime and wanted something hot to drink. The front desk lady didn't hesitate and brewed me a cup of ginger tea, reminding me to get some rest. The breakfast auntie was also incredibly kind. Seeing that I liked fried eggs, she proactively picked out a runny-yolk one for me. When I was checking out, I was in a hurry, and a staff member even helped me carry my luggage to the subway entrance. Their attentiveness was truly outstanding! These weren't huge, earth-shattering things, but it's these little details that made me feel incredibly comfortable. I'll definitely stay here again next time I'm in Beijing!

Extremely satisfied with this hotel! The service was warm and attentive, and the location was fantastic. Manager Liu even helped us move a table to our room, which we really appreciate. I also had some free time to visit the gym, which was very therapeutic.

Facilities: The facilities are very new. Cleanliness: The hygiene is good. Environment: The environment is also very nice. Service: The service is excellent.

First, let's talk about the room facilities. The room doesn't have heating, only air conditioning, but the AC isn't turned on until you check in. So, when we first entered the room, it was a bit cold. Because of the temperature, we were afraid our child would get cold after a shower, so we didn't dare to bathe them. Secondly, and most importantly, both my baby and I developed allergies the next day. I had an all-over itch, and my baby had many papules on their face. At this point, I still didn't realize it was a bedding issue; I thought my full-body itch was due to the dry winter air. I only took my baby to the hospital, and the doctor said the bedding was the problem and advised us to change our bedding at home. That's when we told them we weren't staying at home, but at a hotel. Thirdly, the hotel's attitude was negative. I reported the situation to them, and they said they would mail me a small gift as an apology. They didn't ask about my needs or concerns, but rather asked what feedback I had to offer. Haha, what am I supposed to feedback? Are you some kind of superior authority asking me for feedback?

The lady at the front desk was very considerate upon check-in; she informed me that my original room was an interior room without a window and kindly upgraded me to a room with a window free of charge. When checking out, the gentleman at the front desk patiently assisted me with invoicing.

The service was great, and they even upgraded my room. The room was also very clean and quiet.