Lavande Hotel (Beijing Guomao) Reviews

The front desk service was excellent, and the location is very convenient. Being in the Guomao area, it's close to everything, yet still quiet, making it perfect for business trips.

Overall, my stay at Lifeng Hotel was a great experience. The location is very easy to find, and it's convenient for dining and getting around. Check-in at the front desk was efficient, and the staff were friendly and enthusiastic. The room was clean and tidy, the bedding was comfortable, and the soundproofing was good, so I had a really restful night's sleep. Hot water in the bathroom came out quickly with strong pressure, and the toiletries were well-stocked. While the breakfast selection wasn't huge, the food tasted good, especially the freshly made noodles, which I really enjoyed. It's excellent value for money, and I would definitely consider staying here again on my next visit.

The facilities are very good. There are washing machines, Dryer and iron. Resepsionis are very kind. Thank you so much.

I work in CBD, and there's another Lavande Hotel (Guomao Wanda branch) near my office that I pass by every day. I never realized this particular Lavande Hotel (Guomao branch) existed until my family came to visit Beijing. Two days before their arrival, I searched for 'Guomao Lavande' with the intention of booking a room close to my office. This hotel (Guomao branch) appeared in the search results. I scrolled up and down, but there was no clear warning about a similar hotel name, nor did I see the Guomao Wanda branch. Seeing it was about 30 RMB cheaper for one night, I booked a non-refundable room. The night before check-in, I checked the navigation and realized I had booked the wrong hotel. I tried to resolve it online, but the hotel refused. I then called the hotel directly, and they again cited the non-refundable policy. I brought up the confusion caused by similar hotel names in the same area, but the staff's response was, 'We opened first, that one opened later, there's nothing we can do.' I had no choice but to accept it. I then contacted Trip.com customer service, who did their best to help communicate with the hotel, but to no avail. They reported that the hotel said they had already reserved the room when I placed the order, and it was non-refundable. Since I booked a non-refundable room, I knew I was in the wrong, so I gave up and checked in. To those who haven't booked yet, please be aware: this 'Guomao branch' is NOT near Guomao. The 'Guomao Wanda branch' IS near Guomao. Based on the above experience, I was indeed in a bad mood upon check-in. However, I assure you that all the following reviews are based on my actual stay experience and are not malicious negative feedback due to the aforementioned incident. I have pictures to prove it. **Picture 1:** The hygiene level is concerning, which might be related to the aging facilities. The hot water is indeed very hot and comes quickly, but the faucet shown in the picture makes it really difficult to adjust to a comfortable warm temperature. **Picture 2:** The Wi-Fi almost has no signal, and the TV is very laggy. **Picture 3:** The room layout needs improvement. The space between the sofa and the bed is small, only enough for a normal person to stand, and I frequently bumped my legs when walking past. I observed that the room layout had been modified, but it's still not ideal. Additionally, the soundproofing is particularly poor. You can hear normal conversations from the next room (and even more so, enthusiastic singing from next door). Those who are light sleepers should seriously consider this. **Service-wise:** All my requests were met, including a late-night room request and help with asking the neighbors to keep the volume down. Furthermore, based on observation and publicly available information on the platform, this hotel and the neighboring Hanting Hotel are managed by the same hotel group. This results in a situation where there are two hotels within one building. The separate management in the guest room areas is acceptable, but the ground floor common areas and elevators can be confusing if not prompted in time.

The environment isn't great, and it's easy to confuse this place with Quanji Hotel since they're located together. You get what you pay for in terms of price, but the staff are incredibly nice and patient. They're very helpful with any issues, though the robot food delivery is extremely slow.

The lady at the front desk was incredibly nice and helpful, and the room was very clean and tidy. I'd forgotten my pajamas in my rush, so I asked the lovely staff member, who directed me to the nearby Hopson One mall. I found exactly what I was looking for there, which was a great experience. The hotel isn't far from the mall, and transport links are convenient. The mall itself has everything you could wish for – dining, entertainment, and all sorts of little trinkets – definitely worth a visit!

This hotel is great! The facilities are excellent, it's very clean, and the environment is lovely. The service is top-notch, and it's conveniently located close to everything. The price is also very reasonable, and the front desk staff are wonderful. Beijing itself is also very disciplined.

The room was super clean and comfortable! The environment was great, and the front desk service was good too! Parking was convenient, and the transportation was very accessible. I'll definitely be back next time! It was a very pleasant trip!!

Clean, thoughtful service, quiet environment, great value for money. Had a wonderful stay and will definitely choose this place again next time!

Overall, my experience was fantastic. The hotel environment is quiet and elegant, and the cleanliness was impeccable. The service was excellent, very attentive to details, and it offers great value for money. Highly recommend staying here!

The rooms had mold and we had to swap rooms. The room we were swapped to, had big cockroaches which forced us to cancel our stay and find another hotel. The receptionist was helpful in helping us look for another hotel.

The family room was expensive and small. The bathroom had a strange smell and bugs. The internet was very slow, and the facilities were outdated. We booked for three days, and since we were going to Universal Studios on the second day, it wasn't convenient to change hotels. We checked out immediately on the third day. Every night when we returned to the hotel, there were people arguing in the lobby with the front desk. It was a very bad experience, and I will not choose to stay here again.

The hotel's location is excellent, right within the park. The Sichuan restaurant downstairs also serves delicious food. There's plenty of parking, and it's convenient to charge electric vehicles, located just inside the park entrance on the right-hand side.

The hygiene was fine, and the staff's service attitude was good. What I don't understand is that when I checked in, before I even entered the room, the floor attendant told me to wait a moment because the bathroom light wasn't fixed. I asked to switch rooms. The next room I went into had a strong smell of smoke. So I said, 'Never mind, I'll wait until it's fixed, then we'll go out.' What I don't understand is why the employee who checked me in, whose name tag even said 'Supervisor,' would give us a problematic room in the first place? Then, around 10 PM, another problem arose. After showering for about three or four minutes, the drain started backing up like crazy; the water accumulated so much that my flip-flops, which I brought myself, could float! In the middle of the night, I had to call the maintenance uncle to unclog it. The uncle's service attitude was very good, and it wasn't easy for him; he came to fix something at noon, and then again so late at night. I think this clogging issue points to a lack of thorough inspection after the previous guest checked out. Finally, when I was sleeping, all four corners of the duvet were ripped, exposing the filling. Are things so bad that you can't even throw away torn bedding? Why use it for customers? After a day of troubles, I was too lazy to argue or call someone to change it again. I will never stay at this hotel again.