tmapuksa
May 21, 2025
I would like to share my experience regarding my recent stay at this property, which unfortunately did not meet my expectations based on the listing on Trip.com.
The hotel is much older than shown in the photos. The room looked new and modern in the online pictures, but in reality, it was old and not very clean. Many of the facilities were worn out and clearly in need of serious maintenance.
Most importantly, the air conditioner in the room was broken. The temperature remained at 30°C throughout our stay, which was far too hot to comfortably stay or sleep. Although a technician was sent to repair it, the issue was not resolved. When we requested to cancel the booking due to the malfunctioning air conditioning, we were told that a refund would not be given.
Despite this, we decided to leave and book another hotel at our own expense because the heat made it impossible to sleep.
In addition, although the room was marked non-smoking, people from nearby rental units frequently smoked outside, and the cigarette smell constantly entered the room.
In summary, the main issues were:
The room was old and did not match the photos.
The air conditioner was broken, making the room unbearably hot.
There was a strong and constant smell of cigarette smoke inside the room.
We were refused a refund despite the conditions being unsuitable for staying.
I hope this feedback will be taken seriously and lead to improvements for future guests.