Beijing Wtown Resort

This hotel is right in the heart of Wuzhen, making it super convenient for getting around and exploring. The kids absolutely loved the duplex room – it was clean and quiet, and the whole family had a great night's sleep. Manager Tong was incredibly warm and attentive, providing a lot of helpful assistance.

At breakfast, the cups still had leftover dirt and weren't washed clean, and many plates were put out for guests to use while still wet. Plus, the dining area was freezing. As for the dinner buffet, the crab was served in a very "stingy" way. I'd suggest either setting a quota of one crab per person at the table, or simply taking it off the menu altogether. Only at most four people could grab some each time, while the rest of the guests couldn't even catch a glimpse of it. On top of that, it was only replenished almost once an hour. On the bright side, the hotel staff remained very warm and enthusiastic, despite being extremely busy during the Golden Week holiday.

Overall, the hotel is quite good, and the rooms are spacious. The family room has two beds, one large and one small, which were very comfortable. The breakfast was incredibly rich and varied, even better than many five-star hotels in downtown Beijing. Seriously, they had everything you could possibly want. I'd say it was the best buffet breakfast I've had in Beijing. The hotel's location is excellent, right within the scenic area and very close to Simatai Great Wall. It's definitely one of the better hotels in Gubei Water Town.

This was my second stay, and my favorite part is still the infinity pool. There's also a hot tub, so it's perfect for both swimming and hot spring relaxation – I didn't even bother going to a separate hot spring on my second day! However, this time I felt the facilities weren't as good as my first visit. It seems they're getting a bit old and could use a renovation. Overall, though, the service was still excellent.

I wasn't going to leave a review, but the concierge really wanted some feedback, so here it is. First, let's talk about the service. On the morning of check-in, a concierge contacted me and added me on WeChat, asking about any special requests for check-in or if I had children. They even informed me at 12 PM that I could check in. During the busy National Day holiday, being able to check in early was quite satisfying. The staff were all very enthusiastic. Whenever we made eye contact, they would greet me and ask if I needed any help. Since it was National Day and the hotel was fully booked, breakfast the next day was very crowded, but the staff were quick to resolve any issues that arose. Now, about the accommodation. It was a standard room, quite comfortable and spacious. The bedding was cozy, and the soundproofing was excellent – once the door was closed, I couldn't hear any noise from the hallway, which is worth mentioning. Also, it was very convenient for luggage storage, shuttle bus service, hot springs, and visiting the Great Wall. Finally, one more thing! On the afternoon of my check-in day, after climbing the Great Wall, I was napping when I heard the doorbell. After the second ring, I responded and was about to get up. The subsequent rings were very urgent. By the time I reached the door, it had already been opened by the concierge... Luckily, I had engaged the chain lock on the inside, so it wasn't fully opened. She said she was delivering water. I was very surprised by her unauthorized entry. She claimed she rang the doorbell, thought no one was inside, and then opened it, offering a verbal apology. I was groggy from sleep at the time and didn't say much else. I originally didn't want to comment on this, but the concierge messaged me on WeChat hoping for a five-star review, but frankly, I can't give five stars for this... I've never encountered someone opening my door without permission, especially after such urgent ringing... What if the guest was showering? Overall, the hotel is quite good, and it would be even better to visit during off-peak times when it's cheaper.

The environment here is quite good. Maybe because of the National Day holiday, the breakfast area was completely packed, and it was really hard to find a seat. The surroundings are lovely, and the water town itself is fun to explore. After 10 PM, most of the restaurants in the town close, making it a very peaceful place. This hotel seems to be the largest one in Gubei Water Town.

The hotel environment is great, the staff are warm and welcoming, and the breakfast is abundant. The hotel is located right inside the scenic area, and strolling leisurely through the town's scenic spots is incredibly relaxing!

Service: The hotel service was excellent. Our luggage was fully handled by staff from the parking lot and delivered to our room. They provided a humidifier and electric heater because of the dry, cold weather. The kids' play area was free and they even extended the go-karting turns. Environment: It's right near Sun and Moon Island, and there's a shuttle bus at the hotel entrance, making it very convenient to get around. Cleanliness: Generally clean and tidy, but two bed bugs entered the room on the first night.