Yitel (Beijing TiananmenWangfujing Subway Station) Reviews

Response from Property: 尊敬的賓客：您好！感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是 酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置，並配有免費高速 WIFI，是您外出旅遊的最佳選擇。為您服務 是我們的榮幸，酒店全體員工期待您的下次光臨！ 酒店總經理Missliu

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your detailed feedback. We greatly appreciate your recognition of the hotel's design, excellent location, convenient subway access, and underground food court. We are also grateful that you recommended us to other travelers despite the less-than-ideal experience. We sincerely apologize for any inconvenience you encountered during your stay. Every issue you raised is crucial to us, and we have taken the following actions immediately: 1. Cleaning: Based on the photos you provided, we have thoroughly deep-cleaned and dusted the relevant room and other rooms on the same floor, and have retrained our housekeeping team to maintain consistent cleaning standards. 2. Air Conditioning: The hotel has central air conditioning. Due to the current low temperature, there is no cooling in the room. The hotel provides fans; please contact the front desk if needed, and we will deliver one to your room. 3. Refrigerator: The room type you booked did not have a refrigerator. Next time, you can choose a room with a refrigerator. There is a shared refrigerator at the front desk that you can use if needed. We completely understand your feeling that you "shouldn't have too high expectations," and this makes us deeply ashamed. Your feedback is our most valuable motivation for improvement. We sincerely hope that when you visit us again in the future, you will give us the opportunity to present you with a truly refreshing and fulfilling stay experience. —Missliu, Hotel General Manager

Response from Property: Dear Customer: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere and satisfied guests. At the same time, we are honored to provide you with the best service. We sincerely welcome you to choose our hotel again, whether for business trip or leisure! We sincerely look forward to seeing you again! Missliu, General Manager of the hotel

Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每 一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！酒店總經理Missliu

Response from Property: Dear guest: Hello! Thank you for staying at our hotel and sharing your experience. We are delighted that you have recognized every aspect of our experience. Through your meticulous description, we can truly appreciate the happiness this trip has brought you. This is what we, as service providers, have always pursued, and it will also serve as our driving force for continued hard work and continuous progress. We look forward to serving you next time! Hotel General Manager Missliu

Response from Property: 尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每 一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！酒店總經理Missliu

Response from Property: Dear guests: Hello! Every time you choose us, it is our great honor. Your consistent support makes us feel very happy. We look forward to meeting you again! Missliu, General Manager of the hotel

Response from Property: Dear guest: Hello! We are deeply sorry that this stay did not meet your expectations. Regarding the unclean floor you mentioned, we attach great importance to it and immediately communicate with the housekeeping department to make rectifications to ensure the subsequent cleaning quality and improve the stay experience. The staff is in poor condition. We will pay attention to communicate with each employee and maintain enthusiastic work passion at work. I hope to have the opportunity to serve you again and show our changes. I look forward to your visit again and wish you a happy life and work! Missliu, General Manager of the hotel

Response from Property: 尊敬的顧客：您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您 無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！ 酒店總經理Missliu

Response from Property: Dear guest: Hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time! Hotel General Manager Missliu

Response from Property: Dear guest: Hello! Thank you for staying with us and giving us a review. We are sorry for the bad experience you had. We apologize. Regarding the towel issue, we will strengthen the washing quality and disinfection management of the linens. We have already carried out maintenance and inspection on the hot water in the room to ensure its normal use in the future. If you have any questions during your stay, you can contact the front desk by WeChat or phone. We will do our best to help you be satisfied during your stay. We apologize to you again and look forward to your next stay to see our changes. I wish you a safe journey! MISSliu, General Manager of the hotel

Response from Property: Dear guest: Hello! Thank you for your stay and comments. We are very sorry for the bad experience you had. The hotel suite has only 2 rooms with the same layout. Because someone has checked into the other room that day, we cannot show you. We will also adjust the menu for breakfast. The sausages here are steamed, which may not satisfy your taste. The hotel has a king-size bed room with a view, which is about 22 square meters. This room type has air conditioning blowing directly into the bedroom. You can choose to experience it when you check in again. I hope you will be satisfied when you check in again. I wish you a happy life and work! MISSliu, General Manager of the Hotel

Response from Property: 尊敬的賓客：您好！非常感謝您對我們酒店的好評與推薦，酒店位於王府井步行街，地鐵1號線和8號線E出口出，周邊購物旅遊都比較方便。能讓親開心到來滿意而歸是我們努力的目標，能得到您的肯定我們非常高興，期待與您下次見面，祝您旅途愉快！酒店總經理Missliu