The Universal Studios Grand Hotel

We stayed for two nights during Halloween and really enjoyed our time here. The hotel is very clean, and the staff are polite and friendly. The location is perfect — it’s so easy to visit the park and return anytime for a rest. The Halloween buffet was excellent.

Great time as usual, that hour before the park gets crazy is so helpful and really let's you knock 2 or 3 rides off your list before you wait an hour to ride another one

Perfect for families — great advantage is the early access to Universal Studios. The food is delicious, and the service is excellent.

Great location and superb service by the team. Special shoutout to Xavier who helped with our luggage and advised us on how to book DiDi. Thanks

Nice room, complimentary breakfast, an hour early access to universal studio which is a plus point.

1. The room was a bit too small, and it would have been nicer if there were more thematic options. I also wanted a bathroom with a bathtub, but there was no such option available. 2. The staff’s service was not quite satisfactory. They rarely smiled and were not very friendly, which is unexpected for a hotel of this level. Some regulations were also unclear. For example, when walking from the hotel to the City Walk area, why do guests need to go through a bag check (security check) even though they are not entering the theme park? 3. It was also stated that hotel guests can enter the theme park one hour earlier. However, when we actually entered early, only two zones were open—Minion and Harry Potter. This makes the early entry feel pointless, as we are unable to access other areas or enjoy multiple attractions. As a result, staying at the hotel does not seem to provide significant benefits compared to regular visitors.