Comfort Hotel (Beijing Capital Airport New International Exhibition Center)

Comfort Hotel (Beijing Capital Airport New International Exhibition Center) Reviews

Comfort Hotel (Beijing Capital Airport New International Exhibition Center)

Building 1, courtyard 8, Airport West Road, Chaoyang District, Beijing, ChinaView Hotel Details
Comfort Hotel (Beijing Capital Airport New International Exhibition Center)
Comfort Hotel (Beijing Capital Airport New International Exhibition Center)Comfort Hotel (Beijing Capital Airport New International Exhibition Center)Comfort Hotel (Beijing Capital Airport New International Exhibition Center)
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Guest Reviews of Comfort Hotel (Beijing Capital Airport New International Exhibition Center)

9.2/10
Very Good
1763 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1763)
Positive reviews(1701)
Reviews with photos/video(380)
Offers pick-up/drop-offs(529)
Close to airport(307)
Easy to get around(238)
Convenient location(238)
Friendly front desk staff(180)
Perfect for business trips(63)
Would stay again(28)
Awesome gym(8)
Negative reviews(62)
Guest User
Queen Room
Stayed in Jul 2025
Couple
113 review
10/10
Outstanding
Posted on Aug 1, 2025
Nice hotel and near the airport. Free shuttle service.
Response from Property: 感謝客官慷慨謬讚，您的滿意是我們奮鬥的動力，康福瑞酒店期待和您一起攜手同行每一天每一秒，期待常常看到您！
Guest User
Queen Room
Stayed in Sep 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Oct 28, 2025
I booked this hotel b/c it was close to airport. and stayed just for one night. How I found out there was no way I could walk down there.  It was already dark and I asked an agent at terminal 2 information desk to call. The shuttle bus arrived in 10 minutes. The same bus brought me back for my early morning flight. Hotel employees don’t speak English but use translation app. My room was clean, bedsheets crisp and clean as well. For one night it felt adequate enough.
Response from Property: 感謝客官慷慨謬讚，您的滿意是我們奮鬥的動力，康福瑞酒店期待和您一起攜手同行每一天每一秒，期待常常看到您！
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Apr 14, 2025
Clean and cozy, excellent breakfast. If you do not know Chinese, it is impossible to order the free pick up from the airport because you need to call a number and nobody speaks English. You can not order the pick up service via message app.
Response from Property: Thank you for your generous praise. Your satisfaction is the driving force of our struggle. Comfort Hotel looks forward to working with you every day and every second, and looking forward to seeing you often!
Guest User
Queen Room
Stayed in Aug 2025
Couple
6 review
3.5/10
Posted on Sep 25, 2025
Very basic airport hotel. If you’re looking for anything western for breakfast you won’t find it here. Loaf of bread to put in toaster but no butter or anything else for on it. No milk or milk alternatives for coffee. No tea. Basically, not a thing for me for breakfast. Don’t waste your money unless you’re happy with Chinese breakfast here.
Response from Property: Dear guest, thank you very much for staying with us. We sincerely apologize for the unpleasant experience you experienced during your stay. We will make further improvements and look forward to welcoming you back!
Guest User
Queen Room
Stayed in Jul 2025
Couple
5 review
10/10
Outstanding
Posted on Aug 30, 2025
Great for layovers or for a night either after or before flying. I selected location as excellent because it is very close to the airport, and not for visiting Beijing.
Response from Property: 感謝客官慷慨謬讚，您的滿意是我們奮鬥的動力，康福瑞酒店期待和您一起攜手同行每一天每一秒，期待常常看到您！
Anonymous User
Superior Queen Room
Stayed in Jul 2025
Solo traveler
5 review
7.5/10
Posted on Aug 27, 2025
The room needs a renovation but globally is fine. Nobody from the staff speaks English. Considering that the hotel is closed to the airport this is not a positive aspect.
Response from Property: Dear guest, thank you very much for your stay and for leaving us your valuable feedback. The entire hotel staff sincerely apologizes for not meeting your expectations. We look forward to welcoming you again.
Quilly7
Queen Room
Stayed in Jun 2025
Solo traveler
65 review
8.5/10
Very Good
Posted on Jul 18, 2025
Decent hotel for layover. Very close to the airport. Room was clean and modern. Few food options closeby. Staff helpful.
Response from Property: 尊敬的客户，非常感謝您入住並留下寶貴意見, 對於未達到您的期望，酒店全體員工表示誠摯的歉意。酒店正常回訪滿意度給您帶來不便，請您諒解。
Guest User
Queen Room
Stayed in Jul 2025
Solo traveler
3 review
5.0/10
Posted on Aug 20, 2025
The room is smelling bad, especially the quilt. Please try to stay away if possible
Response from Property: 尊敬的賓客您好！十分感謝您的入住。對於在入住時給您帶來的不愉快體驗，我們深表歉意。最近陰雨天氣可能房間濕氣比較重，通風時長不夠，我們會增加通風時間，再次期待您的光臨！
Guest User
Queen Room
Stayed in May 2025
Family
2 review
2.0/10
Posted on Jul 7, 2025
Hotel was shabby. Once you enter the hotel you can smell unpleasant odour. Room was stink from cigarettes. Even the airport shuttle was in a poor condition not to mention the cigarettes smell was very strong too. Will never recommend this hotel to anyone.
Response from Property: Dear guest, thank you very much for staying with us and leaving us your valuable feedback. We sincerely apologize for not meeting your expectations. We will strengthen our hygiene and service. Thank you for your understanding.
Guest User
Queen Room
Stayed in Apr 2025
Couple
2 review
9.0/10
Great
Posted on May 4, 2025
Good location at airport. Free shuttle. Strong food smell from the vent. The shower water is not hot enough. Clean room, comfy bed.
Response from Property: Thank you for your generous praise. Your satisfaction is the driving force of our struggle. Comfort Hotel looks forward to working with you every day and every second, and looking forward to seeing you often!
Guest User
2-bed Room
Stayed in Sep 2024
Traveling with friends
2 review
7.0/10
Posted on Nov 3, 2024
A clean and a well priced hotel for transit stays, no convenience stores nearby so buy what you need at the airport, unfortunately the staff doesn't speak English...
Response from Property: Thank you for your generous compliments. Your satisfaction is the driving force for our struggle. Comfort Hotel looks forward to working with you every day and every second, and we look forward to seeing you often!
Guest User
Queen Room
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Oct 15, 2024
A great hotel with new rooms. Bargain price including breakfast. There is a great original Chinese cafe nearby, where you can try fried noodles and other local dishes. It is located very close to terminal 2. The only problem is that the taxi driver did not turn on the meter and tried to charge 100 yuan. The trick didn't work out for him.
Response from Property: Thank you for your generous praise. Your satisfaction is the driving force of our struggle. Comfort Hotel looks forward to working with you every day and every second, and looking forward to seeing you often!
Ksenia. S.
Queen Room
Stayed in Jun 2025
Business traveler
37 review
10/10
Outstanding
Posted on Jul 11, 2025
Clean room, helpful reception stuff. Every your has tranfer to airport.
Response from Property: Thank you for your generous praise. Your satisfaction is the driving force of our struggle. Comfort Hotel looks forward to working with you every day and every second, and looking forward to seeing you often!
Guest User
Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 13, 2025
Friendly staff Quite Free airport shuttle Usefull convenience store just beside
Response from Property: 感謝客官慷慨謬讚，您的滿意是我們奮鬥的動力，康福瑞酒店期待和您一起攜手同行每一天每一秒，期待常常看到您！
Eli Robert
Queen Room
Stayed in Feb 2025
Business traveler
3 review
7.5/10
Posted on Mar 27, 2025
I was well greeted when I arrived at this hotel. The staff are very friendly and check-in was very quick. The room is good, the bed and pillows are comfortable and clean. Windows were open to help remove any smoke odor. The bathroom, however, was not very clean: the floor, the counter, the toilet seat, all required cleaning. Housekeeping immediately came to clean, but used water only, no soap, I asked her to use soap as water alone cannot kill bacteria and germs. After she was done, the bathroom was in a better shape.
Response from Property: Dear guests, thank you very much for your stay. We apologize for the unpleasant experience you had during your stay. We will strengthen sanitation and inspection. The hotel has a special cleaning agent with disinfection function. We look forward to seeing you again!