Alalaleileiya
February 22, 2026
1. **Shuttle service is a sham, completely disregarding tourist needs.**
As a hotel primarily serving Universal Studios, its clientele relies entirely on the park. The park closes at 9 PM, but rides don't always end on time, so many tourists come out later. Shuttles from other, cheaper hotels wait until 10 PM or even later, but this hotel adamantly refused. They only have one return shuttle, departing promptly at 9:30 PM. They advertise a shuttle bus service, but it's completely useless. There were clearly over a dozen buses parked in the lot, yet only theirs left, refusing to wait a few extra minutes for guests! On top of that, the driver's attitude was extremely poor, bordering on awful. As a service-oriented hotel, the driver not only refused to help with luggage but also complained about us having luggage!
2. **Poor service attitude, ineffective communication.**
After contacting the hotel, the staff not only failed to resolve the issue but also had an extremely bad attitude, brusquely stating, "There are no more buses; just take the subway." The problem is, the subway and the hotel are in completely different directions, requiring a long walk with tired bodies to reach the subway station, which is an extremely poor experience! For a hotel costing 600 yuan a night, this kind of service attitude is absolutely unacceptable. They didn't even bother with basic customer appeasement.
3. **Chaotic management, lobby like a marketplace.**
The hotel lobby was a mess. Takeout orders were haphazardly piled on the floor, with no one supervising or caring. The front desk staff looked perpetually annoyed, as if we owed them money, and completely uninterested in engaging with guests. Even more outrageous, because the hotel accommodates tour groups, the lobby was incredibly noisy. There were even people hawking goods inside the hotel entrance and lobby, completely unsupervised. The entire hotel felt dirty, messy, and poorly managed. Staying here will only lead to regret!
4. **Extremely poor value for money, worse than cheaper hotels.**
At 600 yuan a night, we chose this hotel for the convenience of getting back, but even the most basic shuttle service couldn't be guaranteed. Other hotels costing 300 yuan a night have more reliable shuttle services, and getting a taxi is easier from them. Staying at this hotel not only wastes money but also precious vacation time – it's completely not worth it!
**Summary:**
If you don't want your vacation mood ruined by hotel issues, absolutely do not choose this one! Before booking, be sure to ask about the latest shuttle departure time, preferably one that waits until after 10 PM. There are far more value-for-money hotels around Universal Studios; why pay to suffer? Remember, this hotel's management and service do not justify its price. Anyone who books it will regret it!
Attached is a photo of the buses taken at 31 minutes past the hour in the parking lot. All hotel buses, but only this one left!
Original TextTranslation provided by Google
