Pan Pacific Beijing（Near Tian‘anmen square and Forbidden City）

The Minions-themed room was really fun; my kids didn't want to leave! Everything from the toiletry bag, bath towels, and hand towels to the wall decorations were Minions-themed. My children absolutely loved it.

Hygiene: The room was clean, no strange odors, and spacious. Hotel facilities are well-maintained. Environment: Spacious, well-lit, and excellent blackout curtains for resting. The front desk offered a free upgrade to an executive floor room with a great view. Breakfast was very good, with both Western and Chinese options. Overall, it's one of the better hotels in the area.

We had a fantastic stay! The hotel's location is excellent, very close to Tiananmen Square. The room was spacious and even had a bathtub, which was great for a relaxing soak. My child was so happy as soon as they walked in! However, for a family room, I think kids' toothbrushes should be provided automatically instead of guests having to request them. Also, the bottled water provided was 'Bing Lu', which felt a bit cheap considering the price of over 1000 yuan per night. I'd expect better quality water for that price point. Other than that, everything else was perfect!

The hotel was pretty good, and the surrounding amenities were great too! There's a shopping mall right outside the door! The desserts looked lovely, but the fruit wasn't in season and was quite sour. I recommend using seasonal fruits!

Clean and cozy, my kids loved it! They couldn't wait to set up their secret hideout. The toiletries and slippers provided were all Minion-themed, and the little duck print on the soap was adorable.

I've stayed here many times, but this was the worst experience. **Cleanliness:** I selected a non-smoking room online, but as soon as I entered, I was hit with the smell of smoke and mildew... **Facilities:** In the bathroom, only half of the showerhead nozzles were working; the other half were clogged. The water that did come out sprayed everywhere instead of straight down, making showering very inconvenient. **Environment:** The location is excellent, which is why I always choose this place. **Service:** When checking in, they extended my check-out time to 2 PM, which was great. The mini-bar was complimentary for the first round this time, and breakfast was included. I tried the breakfast buffet, and it had a good variety, catering to different guests' dietary needs. The dining environment was also nice, with professional hostesses and timely table clearing. My biggest complaints this time were the room odor and the showerhead. I hope they can improve these issues promptly.

My check-in experience was just so-so. My check-out time and the kids' goodie bag were already set when I booked, but when I asked the front desk, they seemed clueless, like they were new, though their attitudes were pretty good. There were only two front desk staff. I'd read reviews saying everyone got upgraded, some even to suites, so I asked about an upgrade too. The front desk said an upgrade wasn't necessary, just a higher floor. I'm not sure if they were unwilling to upgrade or didn't know how. The shower in the bathroom leaked, and the towels felt old and couldn't be washed white. At the pool, there was only one towel, so if you go, you need to bring your own. Breakfast was average, not tasty, and there wasn't much variety. The next day, when we came back after going out, we couldn't get into our room. I went down to get the card fixed, but it still didn't work. I went down to the front desk again, and the second time, the front desk staff came up with me and fiddled with it for about 20 minutes. They said the key card was low on power. Finally, we got in, and then they called someone to change the battery. It's pretty amazing for a big hotel like this to have such an issue. The front desk staff who came up with me said they'd send some fruit, but they never did. While I don't really need the fruit, their attitude was quite amusing. I went to the rooftop bar to see the night view, but it rained, so I didn't get to see it. The french fries and sweet potato fries weren't good. At check-out, there were many front desk staff, and their attitudes were quite good. The hotel room was also quite nice, and the cleaning was done well. The small tent in the family room was great, and my child loved it. Parking requires a fee. The location is excellent, right next to Joy City, which is very convenient for shopping. The hotel exterior also looks very nice. If the issues I mentioned could be improved, I would consider staying again.