Ramada by Wyndham Belfast City Centre Reviews

Response from Property: Dear Guest,Thank you for your wonderful review. We’re delighted to hear that you had such a positive stay with us while attending your training course.It’s great to know you enjoyed the walk from Grand Central Station and had the chance to take in a bit of Belfast along the way. We’re also pleased that you found your room tidy and comfortable, especially the bed, and that our team made a great impression with their pleasant and helpful service.We’re so glad you enjoyed the amenities and breakfast too, and it’s fantastic to hear that you would choose to stay with us again.We look forward to welcoming you back in the future.Kind regards,Megan | FOH Manager

Response from Property: Dear Guest,Thank you for your excellent review. We are delighted to hear our team helped you retrieve your luggage quickly despite a busy front desk, and that you enjoyed our central location. We hope to welcome you back again soon.Kind regards,Emmet | Assistant Front of House Manager

Response from Property: Dear David,Thank you for taking the time to share such detailed feedback. We are pleased you found our team friendly and welcoming, and that you enjoyed the bar selection and the space in your room.We are sorry to hear about the incident during breakfast and appreciate your understanding when our colleague addressed it at the time. Your comments regarding cleanliness in the bedrooms and public toilets have been shared with our housekeeping team, as this is not the standard we aim to deliver.Regarding noise, our location in the Cathedral Quarter does mean some external noise from surrounding bars can be heard, which is unfortunately outside of our control. Please do let our team know during any future stay, as we would always look to move you to a quieter room where possible.We hope to welcome you back again in the future.Kind regards,Emmet | Assistant Front of House Manager

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. I’m very sorry to hear that your experience did not meet expectations, particularly in relation to housekeeping. I completely understand how frustrating this must have been.I would like to sincerely apologise for the confusion regarding “daily housekeeping.” As part of our Green Initiative, rooms are serviced every second day for stays of three nights or more, with additional servicing available at any time upon request. This should always be clearly communicated, and I’m sorry if this was not made clear at the time of booking or during your stay.That said, I am especially sorry that when you did request housekeeping, it was not completed in a timely manner and required multiple reminders. This is not the level of service we aim to provide, and your experience has been shared with our housekeeping and front office teams to ensure improvements are made.We also appreciate your feedback regarding the room design and layout. While some elements are a matter of style, your comments are noted as we continue to review and improve our guest experience.Thank you again for your honest feedback. We truly value it and regret that we did not meet your expectations on this occasion. We do hope you might consider giving us another opportunity in the future.Kind regards,Megan | FOH Manager

Response from Property: Dear Guest,Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our great location with easy access to Belfast’s nightlife, and that our friendly team helped make your stay enjoyable.We hope to welcome you back again soon.Kind regards,Megan | FOH Manager

Response from Property: Dear Noyyyy,Thank you for your lovely review. We are delighted you and your friend had such a nice stay and that our location was so convenient. We hope to welcome you back to Belfast soon.Kind regards,Emmet | Assistant Front of House Manager

Response from Property: Dear Guest,Thank you for your fantastic review. We’re delighted to hear that you found your stay to be great value for money and enjoyed the rooms, comfy beds, breakfast, and our brilliant location.It’s always wonderful to know when guests have had such a positive experience, and we truly appreciate you taking the time to share your feedback.We hope to welcome you back again soon.Kind regards,Megan | FOH Manager

Response from Property: Dear Guest,Thank you for your feedback. We are pleased our team were so helpful and that you enjoyed the food. We are sorry the staircase was not as clean as it should have been, and I have passed this on to our housekeeping team for review. We hope to welcome you back to Belfast in the future.Kind regards,Emmet | Assistant Front of House Manager

Response from Property: Dear Guest,Thank you for your wonderful review. We are delighted your room was ready early and that you enjoyed both the food and service in our restaurant, as well as at breakfast. Your kind comments will be shared with the team.We are sorry to hear your sleep was disturbed by noise from a neighbouring room. Please do let our team know at the time during any future stay, as we would always look to address this straight away. Your note regarding the bathroom has also been passed to our maintenance team.We hope to welcome you back again soon.Kind regards,Emmet | Assistant Front of House Manager