This was our second time staying in this hotel. Last time we booked a normal king room and we were very satisfied. The room was spacious, bright etc.
This time, we decided to book a reduced rate king room above the bar. We were aware it would be loud as it was clearly stated it was right above the bar downstairs, so that wasn’t unexpected. However, the room itself was absolute HORROR. First of all, the room was way smaller than the rooms upstairs, but that was the least of our worries. The booking promised a city view, and we weren’t expecting anything amazing as we knew it was on the first floor, HOWEVER, there was a massive awning outside over the window blocking the ENTIRE window. There was no view and absolutely no light being let into the room. It was midday on a sunny day but by how dark the room was you’d think it’s night time with the curtains closed. These were also lowered at 10am so getting ready in the morning was very frustrating as the room was so dark. Nothing about these window covers was stated in the booking.
The bathroom was diabolical too. The toilet had no lid and mold or dirt at the bottom. Disgusting. The bathroom door was the worst part of it. It was a sliding door which was so heavy and so difficult to open and close. And the handle wasnt even a handle, it was just an indent in the door. I ripped half of my nail off my finger opening this door.
Another thing, the self check in didn’t work. We tried to check in at 3.30pm and after filling in everything on the machine for about 10 minutes, it told us our room isn’t ready so we had to get help from the staff.
Our room was also tidied without us knowing or wanting it. We did not request it to be tidied or hang up the sign on our door. I did not want my stuff moved or anything to be touched.
Overall very frustrating experience. Staying in the reduced rate room instead of a full price room was not worth the money we saved. Complete lack of information about the flaws of the room.
