The hotel's soundproofing is excellent and the facilities are good, which I'm very satisfied with. It's probably the best soundproofed hotel I've stayed in so far. The location is decent; it takes about 12 minutes to walk to City Hall. What I was most satisfied with was the hotel restaurant's soup, which was rich and delicious every day. However, the service was quite disappointing. Some front desk staff treated me differently, though most were okay. Perhaps it was because there were no Chinese guests present that I experienced some differential treatment. There were a few hiccups right after check-in. As a solo female traveler, for safety reasons, I requested not to have a room at the end of a hallway. Front desk staff #1 told me only high-floor end rooms were available. After going up, I found the room was on the 7th floor directly facing the elevator. I then asked front desk staff #1 to change rooms, and she then said there was an empty room on the 6th floor. Upon entering, I discovered the window glass was cracked, with a large crack. Feeling unsafe, I requested another change and went downstairs to find front desk staff #2. Front desk staff #2 had a very good attitude and apologized, promising to find me a room with an intact window. At this point, front desk staff #1 impatiently said that she had already changed my room three times and I was still not satisfied. She said she would handle it and then had a private conversation in the local language. Afterwards, front desk staff #2 gave me a cold stare. I argued that I was only asking for changes because they hadn't given me a satisfactory room. Front desk staff #1 then gave me a low-floor room that was very noisy and close to the driveway. I was very angry at this point; 3300 for two nights, I shouldn't have to endure such discomfort. The front desk staff explained that most of the hotel's rear-facing windows had cracked due to a fire downstairs half a month ago. Front desk staff #1 said that due to an Irish music festival, the hotel was fully booked that day. I asked if I could change rooms early the next morning at 7 AM. Front desk staff #1 said no, as they weren't sure if there would be new bookings that day. I found this strange, because even if there were new bookings, those guests would only check in after 1 PM, so a morning change should definitely be possible. After my strong insistence, front desk staff #1 found the room next to the one with the cracked glass on the 6th floor, and her attitude suddenly improved significantly. I just found it a bit odd, meaning that this room was also empty before she gave me the cracked glass room. I also suggested to them beforehand that they should ideally create a list of rooms with cracked windows and inform guests in advance during check-in to avoid unpleasant surprises. From then on, front desk staff #1's attitude towards me was excellent. She even proactively gave me a new room card and helped me store my belongings. However, on the first night of my stay, having not slept the night before, I was extremely tired and fell asleep at 9:00 PM. 15 minutes later, housekeeping knocked on my door, waking me up, saying they were delivering water. I opened the door to find no one there. I then contacted front desk staff #2 to ask what happened. Front desk staff #2 said housekeeping made a mistake. I said that's fine, but could I please have two bottles of water? Front desk staff #2 said my room type didn't qualify for complimentary water delivery. But I was woken up and felt very uncomfortable, so I asked front desk staff #2 if I could speak to the manager. Front desk staff #2 said the manager was not available. I expressed that the hotel's service made me very disappointed. At this point, the manager took over the phone and asked front desk staff #2 to bring me the water. A few minutes later, front desk staff #2 delivered the water with a scowl. Other aspects of the hotel were quite good, it's just that the first day's experience was a bit unpleasant. However, on the following two days, front desk staff #1 was very warm towards me, and there was also a male front desk staff member who was very helpful. Although the room was a bit cold and the bed felt chilly, he brought me a down comforter, which was a nice touch.
Overall, it was okay.
Original TextTranslation provided by AI
