This is one of Belgrade's newest five-star hotels, and the St. Regis brand is usually quite good. However, upon check-in, which was already past 8 or 9 PM, the light above the bed kept flickering, and there was a yellowish stain on the bathroom floor that looked like it hadn't been cleaned. I called to request a room change, but the front desk sent a maintenance worker with a ladder. 🥲🥲🥲 I'm honestly speechless about that solution. After a long time, the duty manager came up to inspect and finally moved me to a new room, and their attitude was very good. However, in the new room, the showerhead holder was broken… To avoid further hassle, I decided not to ask for another room change. I stayed for two nights, and not once was there turndown service. The breakfast was mediocre, à la carte style. On the first day, with an hour left until closing, there were small flies buzzing around the self-serve salad, ham, and bread at the buffet, making it inedible and very unpleasant. Some of the service staff were indifferent, while others were quite enthusiastic. The second day's breakfast buffet offered sliced fruit, but the selection was very limited. Additionally, when checking in, I requested a late checkout until 1:00 PM, but was told it would depend on availability on the day. Early on the morning of checkout, I asked the front desk again if I could extend until 1:00 PM, but was informed that the hotel was fully booked and a late checkout wasn't possible. Having stayed in many five-star hotels, this was by far the worst experience. In short, I will not choose this hotel again… It's not worth the hype. Besides its convenient location next to a mall within walking distance, there's nothing else particularly appealing about it.
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