Mercure Hotels in Belo Horizonte

it is a hotel in the middle of the center , hyper-insecure area , full of homeless and drunk , the manager a disgraceful , energumeno q face a complaint does not solve anything only treats the tourist bad , has no parking , give you one to 3 squares , Nobody takes you the car , if you come in the night order God to return to the hotel , I was 2 days I returned the car at 23:00 and I left the hotel at 7:00 and I was charged the day q I went , Elevators do not walk more than 1 or 2 at the time of 3 , are old disappointed , dirty , writings you lack wall panels , a stick the ticket is for 3 people stop , breakfast only flour , the truth if you choose this hotel is a span

We went here directly from the Ibis in Vitoria which was amazing! Well....that can’t be said for this one. I checked in prior to arriving ‘because it would save time’ I was told on my email...errr, no it won’t, so don’t waste yours. The receptionist didn’t speak English. Well that’s ok because we’re not Brazilian and no other hotel speaks English either and we managed but Ibis states they do, so it’s a bonus. And in Vitoria everyone spoke English and were so helpful. There was someone in the office who came out and said in English we’d have to wait. After 15 mins waiting for the people in front to be sorted, the English speaking person came out and started checking us in. I explained that I’d done this online. Was told it didn’t matter, he still had to do it. Breakfast, that was a fiasco. We’d paid for this so went into the restaurant to be told we needed something. What? Tokens...the receptionist didn’t really believe we weren’t given them at check in. Breakfast: stale bread, stale cake, flies on food. The taxis outside are intimidating and take up all the space outside restricting you getting another lift from elsewhere. On leaving, all the vehicular entrances and exits were obstructed by several coaches unloading children. Would I recommend this one? No! There’s another couple in belo Horizonte to choose from.

Excellent in every aspect of our stay. This was our first stay and we didn't want to leave. Outstanding service, beautiful rooms, excellent restaurant. We loved the location, the peace and quiet and the attention to detail. We look forward to staying there again and will definitely recommend it.

The hotel is located in the centre of Belo Horizonte and has very old accommodation. The reception service is a little misguided. The room we were was a spacious, good bed, old air conditioning and noisy. The bathroom was also with good room and a good shower, but the water was passed through the door and flooded the bathroom.

Spent two nights in this hotel on a business trip. Location - Great . In the main area of the city and a safe neighborhood. WiFi - Really good! All over the hotel and I was able to download some big files that were relatively big. Staff - Fantastic! The guy who checked me in goes by the unique name Alef. I wish you could copy this guy to any hotel I'm gonna stay in. He was kind, available, knowledgeable and super helpful throughout my entire stay. This is the type of service that makes you enjoy your stay no matter what. Gym - Very basic and kind old equipment. Operating the TV with the remote was complicated. No towels... Come on. How difficult is it to place 5 towels in the fitness gym? Rooms - Kinda old but specious and overall OK if you don't expect a modern hotel standard. Unless you're spoiled it's totally fine. Overall - It feels old, and it could use some maintenance here and there. It doesn't feel like the property is taking care of, but nothing is faulty. The location, wifi and above all the staff (hopefully everybody is on the same level as the guy I met) are great positives and I can recommend this place. Just don't expect the standard of a new Marriott as far as the facility itself.

This hotel is clean and is in a nice location. Everything in the room functioned as expected, however internet speed was not great (adequate, not great). Read some of my other reviews and you’ll see a common complaint I make about hotels and that is no washcloth (or facecloth, whatever you call it). I had a bath towel, a hand towel and a floor bath at. I wash my face with a washcloth, just not in this room. Makes no sense to me. Also, a time or two, housekeeping did not leave me clean towels. The last day of my ten day stay housekeeping did not come into my room at all. The location is good, see,s to be in the middle of a lot going on and the big shopping mall is a short Uber ride away. Perhaps my biggest complaint about this hotel is the restaurant. The night I arrived I had work to do in the room so I ordered room service (which comes from the restaurant on first floor). I ordered a burger which I asked to be cooked well done and I very clearly said, “no red.” The person on the other end of the phone said, “yes, of course.” The burger was cooked around the edges and about 1/4” into it, it was blood red. It was room temperature or perhaps a little warmer but it was definitely not cooked. I called the restaurant to let them know they had definitely missed their mark on this one. They said “sorry” (That is all). The next night I went down to the restaurant. I ordered a steak medium well. It was a little more red than medium well, but it was tolerable. The last night I was there I was in the restaurant and ordered a steak. I asked “can I get that well done?” The waiter said with a serious, straight face, “No.” I said “whatever, have them cook it as well as possible.” Now I realize many people say it is a crime to cook a good piece of beef anything more than medium and those people can have their steak that way. When I am paying for it, you’d better cook it the way I want it and they would not do it. The restaurant had a great breakfast. Lucky for me there was a grocery store a block away so for dinner I went grocery shopping. If in Belo Horizonte again, I will likely return to this hotel. I will, however, know what to expect.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.