SOL Hotels in Benidorm

Visited benidorm many times to different hotels , Only came here due to the tv program and my granddaughters wishes. I had read the reviews and wasn't expecting too much. Firstly there wasn't a large amount of people queuing but it took 1.5 hours to check in . There are 5 lifts ,one of which broke down while we were in it ,one gentleman rattled there door and got it working again telling me it does it all the time. They are clearly tired . We was put on the 13th floor facing the main pool. On entering the room ,that's where the problems started . The room was small for a family room and was a struggle for us ,we only had 1 child with us. The child's bed was stuck in a corner but didn't fit so it had to put at a angle or you couldn't get past.The room was clearly not designed for 3 beds. There was a few broken items including air con adjuster .I got the air con to work by shoving a match in the hole. The room was just tired and needs modernising. The pool area is great ,the staff are great and keep everyone entertained but you still have the normal people queuing at 7am when the pool dosn't open till 9, No chance of getting a sunbed after 10 am , You also need to aware there is a lot of Spanish and are treated differently by the staff ,complaints go there way ,one occasion a knife was pulled out by a Spanish visitor to warn a English off, when reported nothing was done . If you are a smoker there is a small area for you too smoke ,makes you feel segregated but turned out to be ok really. You cannot eat food in the sunbeds . There is one restaurant and the food choice is pretty limited and not always warm ,worst I had in spain