Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Milla de oro, Carretera federal 307 km 332, Playa del Carmen, Benito Juarez, MexicoView Hotel Details
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive ResortRoyalton Splash Riviera Cancun, An Autograph Collection All-Inclusive ResortRoyalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Guest Reviews

3.9/5
Good
106 review
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.9
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All Reviews(106)
Positive reviews(88)
Reviews with photos/video(3)
Negative reviews(18)
Guest User
Luxury Junior Suite Ocean View
Stayed in 2023年6月
Friends
3 review
4.0/5
Very Good
Posted on 2023年6月20日
Very nice complex...but out of 12 restaurants..3-4 was open. Entertainment could had been better. Food is just avg and room service is disappointing
Guest User
Luxury Junior Suite
Stayed in 2024年1月
Family
1 review
5.0/5
Outstanding
Posted on 2024年3月8日
Had an amazing time. Great for kids
Guest User
Luxury Junior Suite Ocean Front
Stayed in 2024年1月
Family
1 review
3.5/5
Posted on 2024年1月24日
Great resort to stay
Guest User
Luxury Junior Suite Swim Out
Stayed in 2024年2月
Friends
25 review
5.0/5
Outstanding
Posted on 2024年3月10日
Whether it is the hotel design and supporting facilities, or the guest room facilities and hardware, especially after the service has caught up, the environment is particularly beautiful. Rachel from the guest relations depar**ent of the hotel is very attentive. This is my second time here. Every time she helps me arrange a room in advance, which is very worry-free. She also helps me upgrade the room type and has a caring butler! This time I stayed in a cool water view king bed room, and the room was well arranged.
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MejiaPablo
Luxury Junior Suite
Stayed in 2023年10月
Family
1 review
5.0/5
Outstanding
Posted on 2023年11月3日
A lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.
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6/7
ADOLFO
Luxury Junior Suite
Stayed in 2023年8月
Family
1 review
5.0/5
Outstanding
Posted on 2023年8月21日
The hotel is very, very large, the people are very attentive, the services are great, my only comment, the specialty restaurants to my liking, the menu was not so good.
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Colleen
Stayed in 2024年3月
Family
1.0/5
Posted on 2024年3月7日
This property does not understand what it is to be a Marriott. I am a titanium member and the service was just horrible. My room smelled horrible. Stood at the front desk for over six hours, trying to get changed and they were not able to accommodate me until the next day. I was then moved at 4:30 the following day to a room that smelled even worse. Food was horrible. Anyway you looked at it. I complain to Marriott who is trying to do everything that they can to make it right although the resort is not cooperating and basically said, there is nothing that they’re going to do, I would not recommend this hotel at all
Shaune
Stayed in 2024年3月
Couples
2.0/5
Posted on 2024年3月6日
From $70usd transaction fees at the atm, to having to pay for food and wine at an “All Inclusive”, to the rip off taxi prices of $100usd to go to town 20mins away, to hidden resort fees at check in, nothing is as it seems.
Anil
Stayed in 2024年3月
Family
5.0/5
Outstanding
Posted on 2024年3月5日
Perfect and excellent resort for families with all ages of children. This resort is very very family friendly. They have activities for children of all ages every evening starting at 6pm till 1am.They have great 10 restaurants and even more bars. They havewater slides and pools for every age.The staff go above and beyond to help every guest.We would recommend this place to everyone.
Amoolya
Stayed in 2024年3月
Family
3.0/5
Posted on 2024年3月3日
The food was underwhelming. The drinks are very watered down . It’s not ideal for families with kids below 4 years of age .
Julia
Stayed in 2024年3月
Family
5.0/5
Outstanding
Posted on 2024年3月3日
This is a great all inclusive for families! The room was spacious and comfortable, really good food and lots of variety and kid-friendly options. Pools were so much fun. Easy to get chairs if you're up by 7-8am. Staff all over the resort were very friendly and kind. A fantastic vacation. The ******* reps, Benny and Ricardo, were very helpful - they got is dinner reservations, a complimentary hydrotherapy session (amazing) and offered to help get medicine for our sick kid. Can't say enough about them and the resort. Life guards were excellent with first aid, too! We will return!!
PAUL JOSEPH
Stayed in 2024年3月
Couples
4.0/5
Very Good
Posted on 2024年3月2日
Amazing property with great staff. Only issue is what is happening with all industries is low staff and an inability to meet demand.
Joanna
Stayed in 2024年3月
Family
3.0/5
Posted on 2024年3月2日
We paid a lot of money to stay here. The provided alcohol was cheap. The majority of the staff are not happy to be there. If you ask for something they look at you like they’re inconvenienced . The hotel touts 24 hour room service but takes close to an hour and a half to arrive. The ******* concierge that was provided to us was absolutely amazing and saved us so much booking time.
Andy
Stayed in 2024年3月
Family
1.0/5
Posted on 2024年3月1日
Rudest employees almost all of them its a place for kids and toddlers they should be more reasonable and respectful Buttler service is the worst they do not do anything besides wait for money and tips do not follow any instructions or requests Food is terrible!!! The worst part!
Uren
Stayed in 2024年3月
Family
4.0/5
Very Good
Posted on 2024年3月1日
Pros:Lots of activities for kids, waterpark is really good, have good slides, bunch of pools, very big resort, good food option with 10 restaurants, gym is really high quality, also have option for tennis, basketball court with small soccer field, beach easy access to beach, drinks are really good, specially mixology bar makes really good drinks, cafe on properties for coffee and latte is like Starbucks loved it, Cons: Beach is nice and clean, they do good maintenance, however if you are looking for crystal clear and Turkish blue water you need to find something by hotel zone, Most employees and staff are good, however some might give you attitude specially bar, Food is okay, buffet option has lots of option, like overwhelming but quality is not the greatest, If you are vegetarian, there are not that many option, even though there is Indian restaurants, Taj has okay indian food, not the best, and not authentic, There is pizza place by cave, makes good pizza, size is like burritos, and guy will give only 1 pizza for 2 people, every time you go stand in line they will ask you how many people and if your say 2 then they will say 1 pizza for 2 people only, makes you feel embarrassed in front of other people, Its far from cancun hotel zone or downtown, so once you are in resort, you are in kind of trapped, there is nothing walking distance. All in all the resort is very nice, rooms are nice, but they need more option for veg option specially during daytime and better quality