Comfort Suites Benton Harbor - St. Joseph

The room was clean and the bed was really comfortable. There was plenty of parking available. Staff was friendly when they were around, but you had to ring a bell to get them to the front desk. Overall it was a nice stay.

The room was fine. The wallpaper was coming off the wall. But I felt it was clean. The bed was comfortable. There is a musty smell when walking into the lobby. Stayed for 2 nights and the parking lot was never plowed. Whenever in the parking lot there was a concern that myself or the people i was with could fall and get hurt! Also the pool was closed by the health department!

Did not get the room I paid for which was a Jacuzzi room, had to try two other rooms before I finally got one because the keys were not working properly. The pool was down and was not told before I checked in, when I got to the room the fridge was open so it wasn't cold and wouldn't get anything cold. The clerk at the desk wouldn't give me my money back either and I was only there about maybe an hour before I checked out and said there's nothing he can do about returning my money which I paid for in cash!

The staff was nice. the place wasn't dirty. but the pool wasn't working which made my kids disappointed and I paid for the 2 queen beds and got 2 full beds which for two people is very uncomfortable and I couldn't sleep very well. All in all it wasn't a bad place it was just a little disappointing.

There was no tv service and they knew ahead of my check-in and dis not inform me. The parking lot was very slippery because of ice. The phone in my room did not work so i had to go down stairs to the front desk to let them know. The guy tried to brushed things off like it wasnt no issue. I would like a discount or refund but was told that they could not do it on their end because i went thru you.guys

Very clean and the bed was luxurious. Had a great nights sleep at a very reasonable price.

TV's didn't work, refrigerator had over 3 inches of ice block that resulted in the staff trying to defrost the refrigerator, microwave on desk (or it may have been the electrical panel didn't work), and on top of all of this I fell, slipping on ice and snow in the parking lot entrance because no one bothered to shovel or put salt down after knowing of the weather conditions!

The room was gross. There were stains on the walls, lamps, and furniture. The bathroom door did not close all the way and there was no curtain on the shower. Plus the towels had stains on them as well.

Everything was clean, but stained from furniture to walls. The bathroom had a lot of water damage. Staff was nice and friendly.