Transera Hotel Pontianak

Strategic Location: Frequently praised for proximity to landmarks like Abg Kepiting, Gajah Mada, and night markets, as well as convenience for food, shopping, and public transport.(based on 17 reviews)

I book 2 room for 4 people , the moment i enter the room , the Light was Dim and different from the Pic , I asked them to change the room ( they said there is no other room ) But before i enter the room , they asked me to choose twin room or double.it means there is other room other than this room. my stay is 9 days, if there is no other room at the moment, I'll understand if they tell me they will try to change if they have empty room after today or the second day but they didn't do that , after that one of the room Air conditioning is not working ,i asked the staff to Repair it for 4 times FOUR TIMES ! The problem keeps changing EVERYTIME they came And still the same Not working ,not cool at all , They did the same things 4 Times (day time, midnight any time it happens , and it took so long , more that hours, and its disturbing our sleep! until me and my family gave up and choose to ignore the fact the AC is not working 2 of my family still sleep there with no choise because they won't change our room !. on our first day i reach for Trip.com for early check out it says the hotel will confirm the result, but the Hotels keeps on Pushing the time for 2 days , they won't confirm it, i call the hotels , but they said they can't do anything with thay and they want me to reach Trip.com if i want their answer . i call Trip.com CS To got my answer right away , Trip.com Reach the Hotel and in the end , the Trip.com CS told me the hotels confirming that they can't do early check out but Trip.com will give me some compensation Not the hotels. i appreciate trip.com for that. After several days The Hotel suddenly Calls me asking for my complain ,about air con and others , they asked me do i want them to check on the air con, i said No , you already did the same things 4 times. its not working and you know that, i only have 3 days left in this Hotel , and they suddenly asked me if i want to change the Room , I TOLD YOU TO CHANGE MY ROOM since day 1 !! Now you asked me 2 or three days before my check out !? after all my family member suffer because your air Con and all the others complain?! its 9 DAYS stay , can't you check that before ?! After that day , around 7 th/ 8th day , i sleep around 12 PM , but got up because of Noices ,Hammers sound keeps repeating! feels like construction or maybe they repair something and its really loud and took quiet some time ,half asleep i asked the Recepsionist about that noice, what is thet noise and where is it come from ? how long would that be? They said they are repairing something on my floor, and it will continue until Noon around 4 or 5 PM , I am speechless and they even ASKED MY IF I WANT TO CHANGE THE ROOM , So changing the room is some simple things for you to do ? after 8th days of stay ? such a coincidence ! FYI , We stayed at third floor and I AM sure there is so many empty room there , Because they won't close the room door fully if its occupied , There are plenty of room on the same floor !! The fact that 2-3 days before our Check out days they started to ask about changing the room irritates me more, it means they can do it in the first place but the Choose not To do that ! I spend this much money for 9 days of stay for 2 rooms at that hotel! I won't forget this terrible Experience with this hotel and if i know it would be that different from the pic .

Good service, nice location