No. 118, Guojing Road, Benxi County, Liaoning, 117199, ChinaView hotel details
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Guest Reviews of Tianci Marriott Hotel
9.3/10
Very Good
2069 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(2069)
Positive reviews(1999)
Reviews with photos/video(574)
Delicious breakfast(276)
Friendly front desk staff(243)
Large rooms(160)
Convenient parking(140)
Close to scenic area(51)
Nice bathtub(43)
Luxurious(35)
Delicious buffet(18)
Negative reviews(70)
Guest User
Family Friendly Room - Mountain-View
Stayed in Jul 2026
Family
23 reviews
10/10
Outstanding
Posted on Aug 4, 2026
This hotel offers good value for money, perfect for families with children. The bathroom has a separate wet and dry area, and it's conveniently located near attractions like the Water Caves and Xiaoshi Yizhuang.
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)尊客您好~很榮幸您能選擇本溪天賜萬豪酒店! 您的五星好評就像夜空中的璀璨星辰,温暖了我們的心。每一句話,我們都銘記在心,感謝您給予我們的高度評價!期待與您的再次相聚,共同創造更多美好回憶。祝您生活愉快!
Guest User
Deluxe Mountain-view Room
Stayed in Jun 2026
Family
10 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Stayed here for one night with my parents and son while visiting Benxi Water Caves. It's the best hotel in the area, and the service was quite good. It's conveniently located, about a ten-minute drive from the scenic area. The breakfast was also nice. Recommended.
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。
Anonymous User
Deluxe Mountain-view Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Great hotel location with fantastic views! The breakfast selection was extensive, the room was clean, and the service was excellent, especially the front desk staff who were incredibly proactive and welcoming.
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客: 您好! 在茫茫人海中,能與您相遇是我們的幸運。感謝您的選擇,讓我們有機會為您服務。您的滿意和認可,是我們最大的驕傲。期待與您分享更多旅途中的故事。非常感謝您的高分點評!祝您生活愉快工作順利!
Guest User
Family Friendly Room - Mountain-View
Stayed in Jun 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Clean and tidy, spacious and bright. The environment is open and high-end. The service is attentive, and any issues were resolved promptly. A very good stay experience.
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。
Guest User
Deluxe 2-bed Room
Stayed in Jun 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Even though the hotel is 10 years old, it's very well-maintained. The rooms are spacious, the views are great, and the service is good. What's truly impressive are the breakfast and the soundproofing. Overall, it's good value for money, and I highly recommend it!
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)感謝您選擇入住本溪天賜萬豪酒店, 酒店早餐以自助形式提供,中西結合,多樣化。酒店力爭以全方位的環境和更好的服務,讓每一位出行的賓客可以享受到珍饈味美的特色美食、舒適奢華的住宿體驗,我們會努力做到更好。期待下次相聚!非常感謝您的高分點評!祝您生活愉快工作順利!
Guest User
Elegant Mountain-View Double Bed Room + Slumberland Mattress + King Bed
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Jul 26, 2026
The location is excellent, very close to Shuifudong and Xiaoshiyizhuang. The service attitude is also exceptionally good, and the rooms are clean. Both adults and children enjoyed their stay.
Original textTranslated by Google
Response from Property: (Business traveler rating: 4.90) Dear Guest, thank you for choosing to stay at Benxi Tianci Marriott Hotel. We are honored to serve you. The hotel offers a variety of room types with different layouts to suit different guests' preferences. Located between Shuidong and Guanmenshan, the hotel enjoys a superior location. All staff members sincerely welcome your next visit! Thank you very much for your high rating! We wish you a pleasant life and successful work!
Guest User
Deluxe Mountain-view Room
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Jul 27, 2026
The room was clean and well-equipped, and the front desk staff were very friendly and helpful.
Original textTranslated by Google
Response from Property: (Business guest rating: 4.90) Dear Guest: 🌹 Your satisfaction is like a blooming rose, its fragrance spreading far and wide, which makes us truly honored. We will continue to strive to provide you with even better service. We look forward to meeting you again and spending wonderful time together. 💐
Anonymous User
Deluxe Mountain-view Room
Stayed in Jun 2026
Couple
100 reviews
10/10
Outstanding
Posted on Jul 4, 2026
The room is spacious. Very good service from 苗苗. She was helpful, fast and efficient. The breakfast was great. It has good variety, which offers local delicacies.
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。
Excellent! The front desk staff was very welcoming, and I had a great experience!
Original textTranslated by Google
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客: 您好! 在茫茫人海中,能與您相遇是我們的幸運。感謝您的選擇,讓我們有機會為您服務。您的滿意和認可,是我們最大的驕傲。期待與您分享更多旅途中的故事。非常感謝您的高分點評!祝您生活愉快工作順利!
Fengguocanxiang
Deluxe Mountain-view Room
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on May 11, 2026
The hotel is really grand and the rooms are spacious and well-appointed. There are also tourist maps of the surrounding area in the lobby, which is super convenient! I'll definitely stay here again on my next business trip.
Original textTranslated by Google
Response from Property: (Business guest rating: 4.90) Dear Guest: Thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. We are truly touched by your satisfaction and affirmation. We will continue to work hard and be ready for your return at any time.
Guest User
Deluxe Mountain-view Double Bed Room (Slumberland Mattress)
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on May 5, 2026
Fantastic hotel experience! The environment was quiet and comfortable, and the location was convenient. Our room was clean and odor-free, the bedding was comfy, and the bathroom was spotless. A special shout-out to the lovely and efficient front desk staff who made check-in super fast. The breakfast buffet offered a wide variety of fresh, delicious, and nutritious options. Great value for money, a truly pleasant stay. Highly recommended!
Original textTranslated by Google
Response from Property: (Business guest rating: 4.90) Dear Guest, it's an honor that you chose Benxi Tianci Marriott Hotel! Your five-star review is like a shining star in the night sky, warming our hearts. We cherish every word you said and thank you for your high praise! We look forward to meeting you again and creating more wonderful memories together. Wishing you a happy life!
Guest User
Deluxe Mountain-view Room
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on May 5, 2026
This hotel seems to be the biggest one around. The front desk staff, especially one lady, was incredibly nice and thoughtful. Since we were traveling with a child, she even upgraded our room, which was a lovely touch. The hotel's location is also great; it's very close to the Water Caves and convenient for driving to Guanshan Lake. It's also not far from Xiaoshi.
It would be even better if the breakfast selection was richer. Adding butter for the toast and coffee from a coffee machine would be a fantastic improvement!
Original textTranslated by Google
Response from Property: (Business traveler rating: 4.90) Thank you for choosing to stay at Benxi Tianci Marriott Hotel. The hotel breakfast is served buffet-style, offering a diverse blend of Chinese and Western options. The hotel strives to provide a comprehensive environment and excellent service, ensuring every guest enjoys delicious local cuisine and a comfortable, luxurious stay. We will work hard to do even better. We look forward to seeing you again! Thank you so much for your high rating! Wishing you a pleasant life and successful work!
Jollyxiaozhu
Deluxe 2-bed Room
Stayed in Mar 2026
Family
73 reviews
10/10
Outstanding
Posted on Apr 30, 2026
The front desk staff were really enthusiastic, and check-in was super quick. Looking forward to my next visit!
Original textTranslated by Google
Response from Property: (Business guest rating: 4.90) Dear Guest: Thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. We are truly touched by your satisfaction and affirmation. We will continue to work hard and be ready for your return at any time.
Guest User
Deluxe Mountain-view Double Bed Room (Slumberland Mattress)
Stayed in Jul 2026
Couple
4 reviews
8.0/10
Very good
Posted on Aug 27, 2026
It's not a Marriott. the Hotel's name is "Mascot". The location is great, but staying in a hotel is not great. Cleaning was bad. There are hairs everywhere. Bed linen in stains. There are huge yellow stains on the pillows.
Response from Property: (本酒店商務客人點評分4.90分)尊敬的賓客;感謝你選擇入住本溪天賜萬豪酒店,我們萬分榮幸能為您服務。未能給您帶來更好的入住體驗我們深表歉意,您提出的寶貴意見我們已經通知各部門整改,酒店全體員工真誠歡迎您的再次光臨!
Guest User
Triple Room
Stayed in Jul 2026
Family
71 reviews
4.7/10
Posted on Aug 9, 2026
The person in charge at the entrance of the breakfast restaurant should be replaced with someone who has a brain and can communicate properly. My family has an elderly person with mobility issues who needs a wheelchair. The breakfast area was extremely crowded, so we just wanted to grab a few things for the elder to eat in the room, while the rest of us would eat in the restaurant. The person at the door said we could only take two eggs, and absolutely nothing else. They claimed that since breakfast is complimentary, it can't be taken out. We argued that breakfast is included with the room fee, so we've essentially paid for it, right? But no matter what we said, they wouldn't budge. Those two guards at the door were useless! After checking out and packing our luggage, we only realized after getting home that three chargers we had packed in a bag were missing, presumably left in the room. We called the hotel, but they couldn't find them! This hotel is something else!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您入住本溪縣天賜萬豪酒店並分享這次早餐與離店後的體驗。我們很抱歉讓您在用餐高峯時感到溝通不順暢,也理解您對家中長者行動不便情況下的需求。對於您反饋的物品未能及時找到,我們同樣深感遺憾。您的意見我們已重視,將進一步提升現場服務的關懷與處理效率,讓每一位賓客都能安心、舒適地享受早餐時光。期待您有機會再次到訪,我們會用更好的細節迴應您的信任。