Benxi Bed Seal Lake Hotel

The location is beautiful, quiet, and comfortable. The front desk staff were very friendly, and the breakfast had a great variety of options. Overall, it was pretty good.

Facilities: Excellent Cleanliness: Very clean Environment: Beautiful scenery Service: Pretty good

The hotel's location is great, and the capsule rooms have a cool design. The toiletries are also nice. However, the good hardware is let down by the poor software and service. The mattress still had its plastic protective film on, which made the bedding feel damp and crinkled loudly with every turn. For a hotel that just opened in 2025, it's surprising the faucet was wobbly and leaning to one side. The room phone was just a decoration; it wasn't connected, and I couldn't find an outlet for it in the room. What's most frustrating is the service. It was raining in the morning, and for a room costing over 800 yuan a night, there was no umbrella provided. I called the front desk at 8 AM to borrow an umbrella to go to the main building for breakfast. The front desk claimed all umbrellas were out and that they would send one once someone returned theirs. But no umbrella was ever delivered, even by check-out time at noon. When I had to brave the rain to check out, I saw staff delivering three umbrellas to guests in the neighboring cabin! I'm speechless. This is the first time I've encountered such terrible service, and I'm even more surprised it's a Greenland Group hotel. The two stars I'm giving are for the lakeside environment and the creative capsule concept.

Facilities: It seems like they just opened, and there's room for improvement. For example, the TV and the bathroom faucet are installed too far in. Cleanliness: Overall, it's quite clean. Environment: As shown in the picture, a light rain added a unique charm. Service: Warm and thoughtful, highly recommend. Other: Gaode navigation doesn't lead to the main entrance, I suggest they fix this.

The front desk staff had a great attitude, the room was clean, the bedding was comfortable, the environment was superb, the amenities were good, and the facilities were complete!

There was trash in the bathroom bin. We were short one bath towel. No hot water, and there were smelly stink bugs flying around (caught over twenty of them). The plastic wrapping on the mattress hadn't been removed, so it was stuffy and made creaking noises every time we moved, making it impossible to sleep. Absolutely terrible. Horrible, horrible, horrible!

The location is incredibly convenient, the room is clean and odor-free, the environment is quiet and comfortable, and the facilities are complete. The room is spacious and bright, with a full set of toiletries. It's a pleasant stay, with easy transportation and comprehensive amenities nearby. The service is warm and efficient, the environment is tidy, and the check-in experience is superb!

This hotel is simply amazing, I wish I could have stayed longer! I brought my parents and they absolutely loved it. It felt like we were staying in a mountain retreat, exactly like the pictures advertised. We went during the National Day holiday, and it was priced the same as or even cheaper than a budget hotel like Home Inn in the city, but the room facilities were far superior. Even the toilets were smart and heated! The only minor downside is its location in Shiqiaozi Town, Benxi High-tech Zone, but if it were in the city center, we wouldn't have enjoyed such a beautiful lakeside and mountainous environment. I'm giving it a full 5-star rating this time.

The front desk attendant had a terrible attitude. I understand that they might be understaffed, and that's an objective situation, but as a front desk staff member, she was incredibly unprofessional. She questioned me, saying, 'Why didn't you ask sooner?' and basically lectured me like a student, constantly shifting blame. Any issue can be communicated, there's no need to pass the buck. I hope the hotel provides more training for its staff, otherwise, it doesn't align with the hotel's positioning.