The room was as clean as could be, spotless! My wife used to work in 5 star hotels in the cleaning department, she knows exactly where to look and she was amazed about the quality, good job ladies! The beds where great, conformable, you can make your own coffee/tea in the room, there are some croissants, biscuits and water too. In the hall you can get more coffee/tea, croissants, biscuits and sweets, water and milk in the fridge, everything taken care off. It was very hot in Bergamo when we where there but the airco was working like a charm, shower was very nice and the location in the middle off the town is great! There is so much to see in Citta Alta, so much history, we here there for 2 days but should have stayed longer, go and visit and stay with Giovanna, you will love it!