Radisson Blu Royal Hotel, Bergen Reviews

Response from Property: Dear Guest User,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that you found our hotel to be nice. Your kind words are greatly appreciated and serve as wonderful encouragement for our team.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Bergen in the near future.Kind regards,Team Royal

Response from Property: Dear Guest, Thank you for taking the time to share your feedback from your visit to Radisson Blu Royal Hotel, Bergen. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Royal Hotel, Bergen, I look forward to welcoming you back.Sincerely, Signe RønningRadisson Blu Royal Hotel, Bergen

Response from Property: Dear Low,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you enjoyed our sauna and gym facilities, and we appreciate you highlighting these as a positive part of your stay.At the same time, I am sorry to learn that the hotel did not fully meet your expectations. I understand your disappointment regarding the location of your room and the lack of a fjord view. Our hotel consists of several interconnected historic buildings, and while some rooms offer views towards Bryggen or the surrounding area, not all rooms have a view of the harbour or fjord. I regret that this was not what you had expected based on the photographs.I also appreciate your comments regarding the perceived value of your stay. Guest feedback like yours is important to us, as it helps us better understand where expectations and experiences may differ.Thank you again for sharing your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better meets your expectations.Kind regards,Team Royal

Response from Property: Dear Paul,Thank you for taking the time to share your feedback.First and foremost, I would like to sincerely apologize for the distress and inconvenience you experienced as a result of the industrial action that affected your stay. I completely understand how upsetting it must have been to be asked to leave the hotel at such short notice and then spend valuable holiday time searching for alternative accommodation.The strike was an extraordinary situation that had a significant impact on our operations. However, I fully appreciate that this does not lessen the frustration and disappointment you experienced, particularly if you felt you had only a few minutes to gather your belongings and leave.I am also sorry that you felt we failed to communicate the situation in advance. Throughout the strike period, we made every effort to contact guests whose reservations or stays were likely to be affected as soon as we had confirmed information. Regrettably, the circumstances evolved rapidly, and in some cases the notice we were able to provide was far shorter than we would have wished. I sincerely apologize that this added further stress to your experience.Regarding your refund, I am sorry if the information you received was unclear. Depending on how a reservation is booked, refunds may need to be processed through the booking agent or handled in accordance with the travel insurance policy. Nevertheless, we understand that this should have been explained more clearly and with greater support from our team.I truly regret that this experience has left you with such a negative impression of both our hotel and the Radisson brand. Thank you for sharing your experience with us, as feedback such as yours helps us review how we communicate and support our guests during exceptional circumstances.Kind regards,Team Royal

Response from Property: Dear Ziggy,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you enjoyed our central location. Being situated in the heart of Bergen, within walking distance of the city's main attractions, is something many of our guests appreciate, and we are pleased that this was a highlight of your stay.We also appreciate your constructive comments regarding the accessibility of some of our guest rooms. As our hotel is housed within several historic buildings, certain areas include a few steps, which can unfortunately make access more challenging for guests travelling with large luggage. We understand the inconvenience this may cause and encourage guests to let us know if they require an easily accessible room, so we can do our best to accommodate their needs.We also apologize for the waiting time you experienced at check-in. During busy arrival periods, particularly around our standard check-in time, queues can occasionally occur. Our team works hard to assist every guest as efficiently as possible, and we continuously review our procedures to improve the arrival experience.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back on a future visit to Bergen.Kind regards,Team Royal

Response from Property: Dear Guest User,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that you found our hotel to be nice. Your kind words are greatly appreciated and serve as wonderful encouragement for our team.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Bergen in the near future.Kind regards,Team Royal

Response from Property: Dear Hfxwtnmgc,Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you enjoyed our great location. Being situated in the heart of Bergen is something many of our guests appreciate, and we are glad this contributed positively to your stay.At the same time, I am sorry to hear that the bathroom layout did not meet your expectations. We understand that having a separate wet and dry area can make the bathroom more practical and comfortable to use, and we regret any inconvenience this caused during your stay.Your comments have been shared with our management team as we continue to evaluate opportunities to improve our guest rooms and facilities.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.Kind regards,Team Royal

Response from Property: Dear Anonymous User,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay and that you found our hotel to be nice. Your kind words are greatly appreciated and serve as wonderful encouragement for our team.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Bergen in the near future.Kind regards,Team Royal

Response from Property: Dear Guest User, Thank you for taking the time to share your feedback from your visit to Radisson Blu Royal Hotel, Bergen. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Royal Hotel, Bergen, I look forward to welcoming you back.Sincerely, Team Royal

Response from Property: Dear Guest User,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.We are delighted to hear that you had an enjoyable stay and that our hotel and team contributed to a positive experience. It is always rewarding to receive such kind comments, and I will be sure to share your feedback with our colleagues, who will be thrilled to know their efforts were appreciated.Thank you once again for choosing to stay with us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Bergen in the near future.Kind regards,Team Royal

Response from Property: Dear Guest User, Thank you for taking the time to share your feedback from your visit to Radisson Blu Royal Hotel, Bergen. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Royal Hotel, Bergen, I look forward to welcoming you back.Sincerely, Team Royal