Hotel Shattuck Plaza

This was my second stay. This time, it was a room on the second floor facing the main road, which was very noisy at night with lots of car noise. In the morning, I also heard homeless people yelling. Everything else was fine; a microwave, electric kettle, and slippers were provided. The staff were also quite friendly.

The room only had three layers of sheets as bedding, and even with the air conditioning on, it was too cold to sleep at night. When I asked the hotel for more blankets, they said they didn't have any extras, which was unbelievable. This is the first time I've encountered a hotel saying they don't have any amenities. What if a guest's blanket gets wet? Are they supposed to sleep naked? In Northern California winters, we sleep on three layers of sheets, so I had to buy two blankets myself. Terrible review.

The room is small and facing the street which is very noisy. There was no service and the front desk staff had a very bad attitude (the male one with dark skin was even worse). Can't live here anymore!

Too bad, no doubt about it. First of all, we booked a deluxe king room with a bathtub for 1,600 yuan on Ctrip, but the room we were given was very small, and the rooms on the floor were very smelly. On the first night, I thought it was just this type of room and didn't argue. The outrageous thing was the second night, in the middle of the night, there was a loud dripping sound from the ceiling leaking onto us, and our clothes and quilts were all wet, waking us up from our dreams, and the ceiling also fell down. It was speechless. The excessive thing was that we called the front desk, but they didn't apologize at all, and seemed very calm. They directly changed the room type for us. We arrived at the new room type and found that this was the deluxe king room. When we checked out, we argued with them, and the waiter said that our original room was a deluxe king room. He refused to admit it and didn't apologize. It's just bullying Chinese people, discrimination, and intolerable!