Hilton Berlin

This Hilton hotel boasts an excellent location, right across from Gendarmenmarkt and the Konzerthaus Berlin. It's conveniently located near a U-Bahn (subway) line, though reaching the Hauptbahnhof (main train station) requires one U-Bahn line or a transfer. Museum Island is about a 15-minute walk away. As for the room, it felt like the most 'hotel-like' room I've stayed in since arriving in Germany. Prior to this, I'd been in more budget-friendly hotels. This double room had true twin beds, unlike the usual pushed-together beds I'd encountered before. The single beds here were surprisingly large, which was a nice touch. 🤔 The breakfast was good, with options like oat milk and almond milk, though the fruit selection wasn't as good as at the previous comfortable hotels I'd stayed in. The bathtub was very clean, but since I couldn't use a disposable bath liner, I didn't end up using it. They provided hand soap, lotion, conditioner, shampoo, and shower gel, along with instant coffee and tea bags. However, bottled water is only complimentary for Silver-tier members and above, so I relied on the electric kettle for hot water. I provided my member number at check-in for points, but I'm not yet at the tier that qualifies for free water. During my 6-day stay, the tissues were never replenished. By the last day, they ran out, and I was too tired to ask for more. The air conditioning was a major flaw. Given that this type of hotel is relatively older, one night the central AC started making a very piercing noise when the fan was on its highest setting. Since my luggage was spread out, I didn't bother changing rooms. I just set the fan to medium at night to reduce the noise. Honestly, for this price point, I think it would be better to stay at a high-end, comfortable hotel with newer AC equipment.

The room was great, directly opposite the Duomo, and there's a Sichuan noodle restaurant right next door. The location is excellent too, with a subway entrance downstairs. The hotel building is very impressive, and the front desk service was good.

Booked this hotel for a trade show. All the rooms are quite small, but the location is truly excellent. There's a subway station right outside, and the U2 line goes directly to Messe Berlin without any transfers. About 700 meters away, there's a fantastic Chinese restaurant that I ended up eating at every day. The hotel is also in the city center; it's just a 15-minute walk to the Brandenburg Gate and Museum Island. The breakfast restaurant, located under a dome, is beautiful and faces the German Cathedral.

Clean and hygienic, the front desk service is excellent, thoughtful and enthusiastic. The hotel's location is also superb, within walking distance to all the scenic spots.

We had a wonderful stay. The staff were super friendly and helpful. The breakfast was varied and had everything you could ask for. The hotel's location also impressed us. We would love to come back again!

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

Great location, and the hotel breakfast was plentiful. The facilities, however, are a bit outdated.