DoubleTree by Hilton Berlin Ku'Damm Reviews

Location is good, with a few metro stations nearby. Rooms a decently sized. Something could be done about the plumbing though to prevent the smell from the toilet pipes being noticeable after coming back after a long day

I have stayed several times at this Hilton hotel. The location is great, with plenty of parking all around if you want to avoid the hotel parking charges. The rooms are basic but very comfortable. I always request a courtyard room, as this is more quiet. Breakfast is mainly organic produce, not overly extravagant but enough to not get bored eating the same breakfast every day. The staff is generally very helpful. I do find the receptionists a little abrupt especially when checking in and it seems to be very random who gets a cookie upon check-in.

Excellent hotel n will come again if we are in Berlin

Service is good, the breakfast was average. We didn’t use the gym or sauna. The location is very good

Good and new hotel Comfortable and large rooms Good service The bar is very nice and good but expensive . Perfect location

Hotel is modern and vibrant. Location is near a shopping area and the berlin zoo. It is also near the main transportation stations. Rooms are clean and complete. Beds are comfortable.

The hotel spacious and modern rooms (especially the USB C plugs were great). Especially thumbs up to Samira at the reception for her outstanding hospitality!

Great location and top notch breakfast. Staff is friendly.

Very clean hotel near zoologischer garten. I also really liked the breakfast.

Good, clean, modern rooms and friendly staff. Rooms have no amenities like toothpaste, you have to request that, and a half-liter bottle of water is vastly overpriced at 9EUR. Fix that, Hilton.

I often use Hilton on business trips. This is because the service, facilities, and location are excellent. I used DoubleTree By Hilton in Berlin for the first time. The flight time was delayed, so I checked in after midnight. This stay was more regrettable because I used it personally. 1. The problem with the card key in the room I received at check-in, and one card key I received at check-in had errors, so I had to go to the counter several times and get it reissued. 2. Cleaning problem: The food left by the previous guest was left in the refrigerator, and the cleaner came into the room right after the knock around 8 a.m. (I didn't have time to answer it), and I had to work until late, so I went to sleep in the morning, but I couldn't sleep. 3. I came out of the room just after 11 a.m., and returned to the room at 4:30 p.m., but it was not cleaned. I called the counter and asked for a towel because it was not cleaned, and there was no water provided as a service, so I called the counter again and tried to request it. However, when the counter staff answered the second call, they hung up before I was finished. 4. Last schedule (check-out) Around 8 o'clock, the cleaning staff came back into the room the same way, and I couldn't stand the situation anymore, so I went straight to the counter under check-out. There were 3 employees at the counter when we were checking out, and I asked one of them to proceed with the check-out, but after delaying each other, one of them proceeded with the check-out. (I don't know if they were busy in the morning, but the gestures that seemed to put off each other's work in front of the guests didn't look good.) I have never complained while using the Hilton. I spent many schedules and business trips at the Hilton in Spain, Italy, Germany, the Czech Republic, Hungary, Poland, the United Kingdom, France, Korea, and Japan. However, I will no longer use the Dobletree by Hilton in Berlin. I have to use it because of my personal schedule and business trip, but when my business trip to Berlin is scheduled again, I will use another hotel. I wonder if there are any differences in hotel service between business and personal visits. If there are these service rules, I will make a reservation through the company next time. One thing that impressed me was that the staff in charge of the Concierge at the main gate was really kind, and it was really impressive that they were busy but responded leisurely.

Good!

5* super

I stayed in Berlin for four days. This hotel is very comfortable and quiet. Towels were changed daily, and there was a coffee machine, which was restocked daily. The air conditioning was powerful. There's a popular restaurant right outside the hotel, and transportation is convenient. Highly recommended!