Hotel Berlin, Berlin, a member of Radisson Individuals Reviews

Response from Property: Dear Guest,We are grateful to you for taking the time to send us your review.It is fantastic to hear that you enjoyed your time at Hotel Berlin, Berlin.We really appreciate your kind words about the friendly team and smooth check-in. It is great you found your room clean and comfortable, with everything you needed for your visit.However, we regret that the room felt a bit outdated. Our team is always on hand to address any immediate concerns during your stay and we routinely carry out updates to ensure guest comfort.Nevertheless, we are thrilled the breakfast selection met your expectations and that you found the location convenient for exploring Berlin.We look forward to welcoming you back again in the future.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for sharing your feedback about your recent stay.While we're pleased you found our hotel to be a good choice, we sincerely regret the service shortcomings you experienced. Our Grab'n'Go station at reception is always available for beverage needs, and we've reinforced our wellness area protocols to ensure equipment is ready during advertised hours.Nevertheless, we're delighted our prime location allowed you to experience Berlin's highlights.We hope to have another opportunity to welcome you back.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you so much for your kind review.We’re delighted to know you appreciated the cleanliness of our hotel, which our team takes great pride in maintaining. Our proximity to Kurfürstendamm allows guests to immerse themselves in Berlin’s cultural heart with ease—a convenience we’re always pleased to highlight.We look forward to welcoming you back.Best wishes,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for sharing your feedback with us.We are delighted to hear about your positive experience at Hotel Berlin.It is wonderful to know you appreciated our hotel's offerings and enjoyed our prime location within walking distance of Zoologischer Garten and the KaDeWe area. This central position allows guests convenient access to explore Berlin's vibrant cultural and shopping districts while maintaining a peaceful retreat at our property.We look forward to welcoming you back.Best regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for such a great review!We are thrilled to hear you had such a fantastic experience during your stay at Hotel Berlin, Berlin.It’s great our check-in process made for a smooth start, and that you found the bar offerings both enjoyable and value-friendly. We take pride in maintaining fresh, comfortable rooms with daily refreshes, and we’re delighted you appreciated the park views from your window. Our team is always ready to assist, whether it’s securing a taxi or sharing local tips, and we’re glad our central location made exploring easy. Having luggage storage available for your convenience is just one way we aim to make travels seamless.We hope to see you again in the future.All the best,Your Hotel Berlin, Berlin Team

Response from Property: Dear Federico,Please accept our sincere thanks for this kind review.It's heartening to hear that your stay with us left a positive impression.We are delighted that you appreciated the architectural elegance of our hotel and the distinctive ambience of our lobby. Our team takes pride in the unique character of Hotel Berlin, Berlin, and we're thrilled that these aspects contributed to your enjoyable experience.We hope to welcome you back on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Yan,Thank you for taking the time to share your opinion with us.We are delighted that you enjoyed the convenient transport, seamless check-in, and hassle-free check-out process at Hotel Berlin, Berlin. It is also great to know that our central location added to the ease of your stay with us, providing swift access to various points of interest within the city.We look forward to having the occaion to welcome you back.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you very much for your review of your recent stay.We are delighted you enjoyed your stay at Hotel Berlin, Berlin.We thrive to maintain high standards and are thrilled you appreciated our accommodations.While we regret any inconvenience during your visit, your feedback helps us improve.Moreover, our central location aims to provide easy access to Berlin's vibrant attractions.The entire team certainly hope we can see you again in the future.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We are pleased that you found your room both spacious and clean, as our housekeeping team works diligently to ensure a comfortable environment.Nonetheless, we are sincerely sorry that some aspects of your stay did not meet your expectations. The check-in process is designed for convenience with digital terminals, but there is always a team member in the lobby ready to assist guests. Our Guest Care Center, located right next to the lobby, is staffed around the clock to provide support with check-in and any other needs. For luggage storage, our service is available at any time for a small fee—staff at reception are available to help facilitate this process. We will make sure your observations about staff guidance are shared with our management.Finally, your comments are important to us, and we appreciate your feedback as it helps us to better understand our guests' expectations.We hope you might consider giving us another chance to provide a more seamless experience in the future.Kindest regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Please accept our sincere thanks for this kind feedback.We are delighted that you appreciated the convenient location of our establishment, which is close to the city center and main tourist attractions. It is great that this enhanced your stay, allowing you to easily explore the wonders of Berlin.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Please accept our sincere thanks for this kind review.We are delighted that you enjoyed the convenience of our proximity to Nollendorfplatz station and the variety of stores and eateries nearby. Our central location in Berlin ensures that guests can explore the city with ease, and we are glad this was a highlight for you. It is also a pleasure to hear that our 24-hour service met your expectations and that our luggage storage service provided the convenience you required.We look forward to having the occasion to welcome you back.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We are delighted that you found the check-in and check-out process smooth with our self-service options. However, we regret to hear that our staff, while courteous, did not meet your expectations in terms of helpfulness. We strive to provide exceptional service, and your feedback is valuable in helping us improve. We will use your comments to reinforce the importance of proactive assistance with our team.Nevertheless, it's wonderful to learn that you appreciated our hotel's location. Being situated close to public transportation, including the bus station and a short walk from the tram station, allows our guests to easily explore Berlin's attractions.We hope to welcome you back. All the best.Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for sharing a review.We sincerely apologize that your experience fell short in some areas. Our 24-hour Guest Care Center is always available to address any concerns during stays, and we encourage guests to contact us directly for real-time assistance. We offer various room categories that might better suit different spatial preferences for future visits.We hope to have the opportunity to welcome you back again in the future.Kind regards,Your Hotel Berlin, Berlin Team

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We're pleased you appreciated our central location near Berlin's key attractions like Potsdamer Platz and the Nordic Embassies district, which many guests find ideal for exploring the city.However, we regret to hear your experience with room access fell short of expectations. Our elevator system prioritizes guest security through controlled access, supported by 24/7 assistance from our lobby hosts and Guest Care Center. Regarding the fire safety system, we utilize Tyco 830PH detectors with dual optical/thermal sensors meeting strict safety standards - these sophisticated systems protect without compromising privacy.Finally, while we don't have a traditional concierge, our multilingual team at the 24-hour Guest Care Center stands ready to assist with local recommendations, transportation arrangements, and any guest needs throughout their stay.We look forward to seeing you again in the future.Best regards,Your Hotel Berlin, Berlin Team