Hotel Amadeus Central

The facility is very dirty and not well maintained. The rooms are filled with dust and dirt, especially behind the furniture. The pillows are none existent in the rooms and the shared bathrooms and showers are terribly disgusting and unmaintained.

Looked nothing like the photos. Would never recommend for anyone to stay there unless you’re looking for unclean bathrooms without toilet paper.

Extremely rude hotel staff and Soviet/Russian style behavior. We traveled to Berlin to participate in an international event in March 2023, booked 3 rooms at Amadeus Central hotel, and this was the worst experience we have ever had! The rooms were dusty, furnished in old style, the reception area had some chairs but fenced off with tape (no space to wait in case you arrive earlier). However, the main problem was the staff which was extremely rude, inexperienced with poor level of English and not willing to assist with any question you address. We have booked 3 rooms, the payment was withdrawn 3 weeks before arrival. The tariff was non refundable, we agreed with it. One of us three, arrived at the hotel earlier than 2 others. Payment was done with guest #2's card who was going to arrive at the hotel the same evening. The hotel staff didn't let guest #1 check-in, explaining that guests should check-in together with one whose credit card was charged. However, the reception confirmed that the room is booked under his name and payment withdrawn 3 weeks ago. The hotel staff showed a rude attitude, in addition, the hotel manager (or owner)came down and asked our guest to leave the premises. Again the hotel manager was also super rude! This was complete nonsense for us, as there was not any information nor in the booking confirmation, nor on the *********** 's page about special terms of checking in together. Even so, the hotel staff haven't done anything in order to assist, offer alternatives etc. They just kept behaving rude and finally guest #1 had to leave the hotel. (imagine after a long day with flights, the guest had to deal with it + book another hotel for extra charge!). Two of us arrived in the evening, asked the hotel staff to make a refund for the room to which they didn't let the guest#1 check-in. They have asked to send an email to the management. My several emails were just left ignored.

All good with respect to the accommodation, the reception staff leaves a lot to be desired, they keep the deposit, they do not return it since the departure is at 10 am and the reception works from 2-4 pm They tell you that the day of departure they will be there return the deposit the day of departure arrives and you wait and wait for someone to arrive and not even God arrives

In general I would come back because of good price and good conditions. However, it does not have a fridge, it is in a residential area with no restaurant and bar, it is noisy because of cars.

This place is crap! first, the staff is rude and racist. Moreover, they asked for 50 euro as a deposit and many other issues. Finally, I contacted the police to get away from them! I strongly do not recommend going there even though it is cheap, note that they may rip you off from another way around!

Its a good Hotel