Global Luxury Suites Bethesda Chevy Chase

Both, the room was not suitable for a stay and staff was not accommodating. We had to go to another hotel. Please refund our money, this has created hardship amad this business trip.

The agency did not communicate with the employees at the property. I paid for early check in and parking, but unfortunately, i had to spend the first two hours i was there making phone calls to get a parking pass and keep my 5 year-old in from the severe cold

It was extremely confusing. There were no clear instructions on where to park or where to obtain the keys. I also spent a significant amount of time trying to determine whether I was in the correct apartment. When I arrived, there was an extra set of keys and an envelope left on the counter, but it was not addressed to me, which added to the confusion. However, the apartment was very clean, organized and smelled great! Bed was comfortable and cozy.

Overall the room was nice. Apartment building nice. People in the building nice. HOWEVER. Customer service at Global Luxury? HORRENDOUS. I got hung up on twice. I filled the parking pass before hand and it never got confirmed. I never got my parking pass until the day before I left, DURING A HUGE SNOWSTORM. I had to park at another lot 10 mins away and pay $40. It was a mess. Not to mention I’m traveling alone and pregnant! So it was a high stress situation. Yet of course, they charged me for the days I didn’t even park! Was not a luxurious experience. It’s so unfortunate they don’t have a good solid customer service and housekeeping system because those apartments are really nice and in a good area. But geez, that was stressful.

The room was wonderful.. I can’t complain about the room but the parking situation was a mess.. and the gentleman at the desk was so confused.. I was given phone numbers to call that would just ring.. it was a nightmare

Beautiful place, hope to visit when the pool is open!

I am so glad that we stayed her before my friends wedding. Plenty of space to move around.

We were in town to support a family member having surgery at Walter Reed. Price per night with a kitchen is beyond reasonable considering the money saved being able to cook your own meals. Only downfall of our unit was the sofa, it was extremely uncomfortable.